Senior Help Desk Technician

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40.00/hr - $45.00/hr

Role Overview

Our client is seeking a mid-to-senior level Help Desk Specialist with strong customer-facing skills and technical expertise in Windows environments, Intune, and Autopilot
. This role is 90% end-user support and 10% Intune administration
. Candidates should demonstrate ability to work independently, mentor junior staff, and handle change management for new office setups
.

• Provide desktop support for Windows and Mac environments (main tech: Dell; some Macs for marketing).
• Manage Active Directory tasks (adding/removing users).
• Support Intune and Autopilot configurations.
• Troubleshoot Cisco VPN
  , video conferencing equipment, and basic networking issues.
• Collaborate with vendors and internal IT teams.
• Identify process gaps and recommend improvements.
• Assist with setting up new offices
  , including applying a structured change management approach
  .

• 5+ years in Help Desk/Desktop Support roles.
• Expertise in Windows, Active Directory, Intune, and Autopilot
  .
• Ability to mentor junior staff and work independently.
• Experience with the following tools:
  Cisco VPN, Oracle ERP, Zoom, Jira (project tracking), Box

• Experience in manufacturing environments
  .
• Familiarity with MDM solutions
  .
• ITIL certification (will be asked during interviews).
• Prior experience with change management and office setup.
• Exposure to environments with large-scale device management (e.g., 500+ offices, diverse tech stack).
• Previous IT Manager experience is a plus.

Compensation: $40-$45/hour

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

• Mid-Senior level

• Contract

• Information Technology

• IT Services and IT Consulting
• Food and Beverage Services

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