Systems Administrator I​/II​/III

San Luis Obispo County Information Technology Department (ITD) offers an exciting, fast-paced environment where exceptional performance is encouraged and rewarded. ITD consists of 84 staff within four (4) operational Divisions:
Administration;
Applications;
Customer Service / Delivery; and Infrastructure. ITD resources are operated and maintained in a manner that supports high availability of services while minimizing risk of business interruption. ITD's focus is on developing a sustainable customer focused technology environment that enhances and improves the quality of technology services used by County departments for the benefit of all San Luis Obispo County residents, businesses, and visitors.

This career opportunity provides candidates the exposure of working with all county departments; essentially 23 different industries. The County supports a work-life balance and hybrid work environment, provides a generous pension, and provides an outstanding community-oriented environment.

The Systems Administrator I/II/III performs a variety of technical duties by providing technical support including the planning, installation, coordination, maintenance, upgrades and overall support for computer systems and their individual hardware and software components; administers, evaluates and modifies systems to assure proper security and operation; plans, coordinates and implements system software program release changes for systems and servers; resolves technology problems and provides for system enhancements;

provides technical support and assistance to customers; and does other related work as required.

• Configures, operates and maintains programs, databases and systems.
• Troubleshoots problems with programs, databases and system software to successful resolution.
• Maintains end user software accounts.
• Performs program, data and system backups and restoration activities.
• Researches and resolves problems and makes technical recommendations.
• Prepares customer, operations and systems documentation according to pre-established standards.
• Provides assistance to customers during and after the conversion, implementation, or installation of new hardware, software and applications.
• Communicates with County staff, vendors, customers and outside agencies to exchange information, coordinate activities and resolve issues or concerns.
• Maintains current knowledge and communicates with external vendors

The ideal candidate will join an existing team of highly experienced enterprise system administrators. The ideal candidate will possess the following:

• Have a positive attitude with a "get it done correctly" the first-time mind set
• Have a high degree of self-motivation
• Have a passion for keeping technologies current and a willingness to learn new technologies
• Be able to implement a careful and meticulous approach to configuring complex IT systems
• Have strong analytic, problem-solving, and troubleshooting skills to avoid service interruption
• Be able to plan and execute work independently and as a team member
• Be able to prioritize and manage several tasks daily
• Be able to collaborate with others to solve problems, design solutions and implement changes
• Have strong verbal and written communication skills
• Interact in difficult situations with a professional, thoughtful, and open demeanor

• Microsoft Office 365 online services including Exchange Online, Teams, and One Drive
• Microsoft SharePoint Online websites and Power Platform services
• Microsoft Server operating system configuration and optimization
• Microsoft Azure Cloud Computing servers and services
• Microsoft Active Directory and Single Sign-on authentication services
• Microsoft Power Shell and other scripting languages
• Microsoft SQL database administration, optimization, and reporting
• Microsoft SCCM, SCOM, and Intune administration and utilization
• Cisco Unified Computing System hardware support and optimization
• Cisco Firewall log analytics
• VMWare ESXi Hypervisor, vSphere, NSX, and Distributed Firewall
• Pure Storage SSD appliance hardware and software
• Veeam Enterprise Backup and Replication software administration
• Veeam Backup for Microsoft 365
• Red Hat and Ubuntu operating system…