Customer Service Representative - San Luis, AZ

Overview

Customer Service Representative - San Luis, AZ at Advanced Call Center Technologies, LLC. This role handles inbound calls for billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. You are a problem solver with good negotiation skills, self-driven and motivated to meet service and sales goals.

• Respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others  ideas and try new things.
• Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond quickly and effectively to customer questions. Multi-task to document while speaking with the consumer.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality. Meet clients  specific quality standards. Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
• Promote positive interactions with others through effective communication with customers and team members. Include real-time coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. May involve face-to-face interactions as required by business needs.
• Maintain regular, predictable, and reliable attendance. Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; be willing to work long hours when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan. Other duties as requested by management.

• Education:
  
  High School Diploma or GED required. Previous call center experience or assisting customers preferred.
• Data Entry Accuracy: good attention to detail and basic computer skills.
• Communication
  
  Skills:
  
  clear communication with employees and customers.
• Background Check: must be able to successfully pass a criminal background check.
• Computer
  
  Skills:
  
  good typing skills; ability to navigate multiple computer screens and applications.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Customer Service
• Industries:
  Consumer Services

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. ACT complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ACT prohibits harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with employees  ability to perform duties may result in discipline up to discharge.