Communications Officer; 911 Dispatcher

Police Communication Officer

• Monitor emergency and general support radio frequencies.
• Receive emergency (911) and non-emergency calls from the public, dispatchers, and law enforcement agencies via multi-line telephones, walk-ins, and radio systems.
• Record and route emergency calls to appropriate authorities.
• Determine priorities of all calls and dispatch required units to non-emergency situations.
• Receive radio calls from field units.
• Transmit messages via radio, telephone, computer, fax, or other communication equipment.
• Make inquiries to obtain requested information or services.
• Maintain status and location control of Police and Fire units and direct them to the scene of non-emergency situations.
• Use various computer systems for data entry and information retrieval.
• Create and maintain daily log of public safety communications activities.

• Knowledge of:
  • Law enforcement terminology, codes, and procedures.
  • Proper use and care of radio and telephone equipment.
  • Rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters.
  • The operation of communication equipment, including radio, telephone, and automated information systems.
  • The principles and practices of emergency dispatching.
  • Applicable Federal/State/County/City/agency laws, ordinances, and regulations.
  • Principles and practices of effective employee management and supervision.
  • Computers and specialized hardware and software for preparing reports and maintaining records.
• Ability to:
  • Operate communications equipment, including radio, telephone, and automated information systems.
  • Communicate clearly and concisely, and accurately, relaying details.
  • Establish and maintain effective working relationships with others and interact with the public.
  • Understand and follow written and oral instructions.
  • Handle multiple projects simultaneously and use good judgment in prioritizing work assignments.
  • Effectively communicate verbal and written instructions by phone, police radio system, or in person in a group or one-to-one setting.
  • Think and act quickly and effectively in emergencies and under stressful situations.
  • Type 30 words per minute.