Customer Service Coordinator; Receptionist

The Customer Service Coordinator provides concierge level service support to the assigned campus. The incumbent will be the face of the university, welcoming internal and external visitors, with a professional and proactive approach that anticipates the needs of the campus reception area. The position is responsible for attending to visitors and overseeing reception area interactions to include inquiries over the telephone as well as face-to-face.

The Customer Service Coordinator acts as the first point of contact for students, employees and visitors and is responsible for operational and administrative support to include answering phones, opening, and distributing mail, supplies maintenance, calendaring, filing and other related clerical/administrative duties.

This position requires a full-time presence on the assigned campus.

Campus entry processes and procedures:

• Answers calls in a professional and courteous manner and conveys messages to staff and faculty; serves as a back-up to the automated University-wide telephone system.

• Serves visitors by greeting, welcoming, directing and announcing them appropriately.
• Provides campus and local community information to visitors.

• Facilitates the delivery of materials and/or correspondence to visitors upon arrival.
• Serves as a member of the campus response and reentry teams, as needed.

Campus Access, Parking and Commuter Programs (as applicable):

• Coordinates and maintains campus-wide Commuter Assistance Program (CAP).
• Issues and tracks appropriate campus and parking access badges for walk-in visitors, vendors, faculty, staff and students.

General administration and campus services:

• Support campus events and activities under the direction of the Campus Director; may assist with the coordination and logistics for campus-wide events to include scheduling, set-up and clean-up for the event.

• Manages campus supply inventory and places orders for general, breakroom, and copier supplies, as needed.
• Maintains inventory of supplies, brochures, and collateral for reception desks.
• Maintains campus-wide events calendar.
• Maintains and updates master campus seating list in coordination with Campus Director, Human Resources and Facilities.
• Ensures regular and frequent updating of campus video monitors to reflect current and relevant campus news and information.

• Prepares mailers for shipping and delivery services (UPS, Fed Ex, courier, etc.).
• Supports activities and initiatives related to campus safety and security in coordination with the Director, Safety and Security.

Human Resources support:

• Supports campus Human Resources Manager with collection of on-boarding documents for all faculty, staff and students; completes new hire I-9 process under direction of HR Manager, as needed.
• Manages and coordinates reception area coverage and schedule for Student Workers.

May perform other duties and responsibilities that management may deem necessary from time to time.

• Assists with other operational and administrative support activities as assigned to support the needs of the University and campus.

TRAVEL REQUIREMENTS

Not applicable

Not applicable

REPORTS TO: Campus Director and Campus Director Administrative support person on campus for time reporting purposes

POSITIONS SUPERVISED: Not applicable

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate…