Front Desk Agent

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Full Time San Marcos, CA, US

Salary Range: $19.41 To $19.41 Hourly

Position: Full-Time Front Desk Agent
Location: Fairfield San Marcos

As a Front Desk Agent at the Fairfield San Marcos, you’ll play a vital role in delivering exceptional service to our guests and ensuring their stay is as comfortable and seamless as possible. The ideal candidate is friendly, professional, and detail-oriented, with a passion for creating positive first impressions and maintaining a welcoming atmosphere.

• Guest Check-In/Check-Out:
  Greet guests warmly and efficiently handle the check-in and check-out process, ensuring a smooth experience for every guest.
• Reservation Management:
  Manage room availability and open availability to ensure maximum occupancy. Assist with room assignments and resolve any booking issues.
• Customer Service:
  Provide excellent customer service by addressing guest inquiries, handling requests, and resolving concerns in a timely and professional manner.
• Administrative Support:
  Handle phone calls, process payments, and maintain accurate records of guest information and transactions.
• Hotel Operations:
  Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for guests and the property is well-maintained.

• Prior experience in a hospitality or customer service role preferred.
• Ability to multitask and handle high-pressure situations.
• Basic computer skills and familiarity with hotel management software is a plus.
• Must be available to work a flexible schedule, including weekends and holidays.