Agile Delivery & Quality Lead

The Agile Delivery & Quality Lead guides multiple cross-functional teams in applying Agile and Scrum practices alongside quality standards to deliver high-performing software solutions and digital experiences across the company’s products and online platforms. This role fosters collaboration among firmware, backend, mobile, QA, UX/UI, and product teams—ensuring that sprints are well-planned, impediments are removed quickly, and teams remain focused on delivering customer value.

Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

• Facilitates Agile ceremonies (sprint planning, daily standups, sprint reviews, and retrospectives) for multiple project teams across software, marketing web development, and web application projects.
• Serves as a servant leader to the development teams, ensuring they remain focused on sprint commitments.
• Removes impediments that block team progress and proactively identifies risks to delivery timelines.
• Partners with Product Owners and stakeholders to ensure clear definition of requirements, sprint goals, and acceptance criteria.
• Promotes collaboration between firmware, backend, mobile, QA, and UX/UI engineers.
• Supervises the QA/Automation Engineer, setting priorities, ensuring alignment of automation coverage across all projects, and supporting career development within the shared services team; is responsible for hiring, training, performance management, and other people leadership activities.
• Oversees QA and automation processes to ensure consistent testing coverage, sprint integration, and release quality across all supported projects.
• Collaborates with the QA/Automation Engineer to define testing priorities, maintain regression suites, and track quality metrics such as defect trends and automation rate.
• Partners with other teams to embed automated testing into CI/CD pipelines, ensuring builds meet defined quality gates before release.
• Coordinates shared services resourcing and scheduling to balance QA support across concurrent projects.
• Partners closely with Product Owners and marketing stakeholders to maintain a healthy backlog, align sprint goals with business objectives, and drive continuous improvement.
• Protects teams from external interruptions and scope creep.
• Monitors and reports on sprint progress and delivery metrics (velocity, burndown, quality) and provides insights for continuous improvement.
• Promotes Agile best practices and a culture of collaboration, accountability, and transparency across all teams; adapts methods to fit each team’s needs.
• Coaches team members and stakeholders on Agile principles, tools, and techniques to enhance team maturity and performance.
• Documents team progress, sprint outcomes, and retrospective actions for leadership visibility.
• Focuses on the voice of the customer and continuously improves products and services to deliver meaningful user value.

• Bachelor’s degree in Computer Science, Business, Marketing, or related field or a combination of education and relevant work experience.
• Scrum Master certification (CSM, PSM, or equivalent) strongly preferred.

• Minimum 3 years of Scrum Master or Agile facilitator experience across software and digital marketing/web application projects.
• Minimum 1 year of supervisory experience.
• Experience working with cross-functional teams (design, engineering, marketing, QA).
• Familiarity with Agile in mixed contexts (IoT, mobile, CMS/web).
• Experience with Agile project management tools (Jira, Confluence, or similar).

• Strong knowledge of Agile frameworks (Scrum, Kanban).
• Ability to facilitate across software product teams and marketing web teams.
• Excellent communication and stakeholder management skills.
• Ability to adapt Agile practices to fit diverse project types (iterative, campaign-driven, or hybrid).
• Strong organizational and prioritization skills.
• Skilled at conflict resolution and consensus building.
• Must be flexible and able to manage multiple parallel initiatives.
• Experience supporting QA alignment within Agile…