IT Help Desk Technician - Hybrid - San Marcos, CA

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Full Time Technical Hybrid, San Marcos, CA, US

2 days ago Requisition

Salary Range: $23.00 To $24.00 Hourly

LOCATION:

HYBRID – SAN MARCOS, CA

Avoya Travel is transforming how people plan and book vacations by connecting travelers with expert travel professionals through our innovative platform. We’re one of North America’s fastest‑growing travel companies, delivering exceptional service, exclusive offers, and memorable travel experiences.

Our team shares a passion for exploration, service, and achieving remarkable results. We offer competitive pay and benefits, flexible remote and hybrid work options, ongoing learning opportunities, and generous travel perks—all within a fun, supportive, and collaborative culture focused on wellness and work/life balance.

We’re looking for talented individuals who thrive in innovative, team‑oriented environments to join our growing organization.

Join our growing Information Technology team as an IT Help Desk Technician and play a key role in delivering exceptional technology support across the organization. In this hands‑on position, you'll be the go‑to resource for employees, helping resolve technical challenges, supporting modern workplace technologies, and ensuring a seamless user experience

This is an exciting opportunity for a customer‑focused IT professional who enjoys problem‑solving, working directly with end users, and supporting a dynamic hybrid work environment. You'll gain exposure to a wide range of technologies including Microsoft 365, Active Directory, Microsoft Teams, networking, endpoint support, and audio/video conferencing systems, while contributing to the day‑to‑day operations that keep the business running efficiently

As part of the IT team, you'll support employees both remotely and in‑office, manage hardware and software deployments, assist with onboarding and offboarding activities, and help maintain conference room and collaboration technologies that power in‑person, hybrid, and virtual meetings. You'll work closely with colleagues across all departments, making a direct impact on employee productivity and overall business success

If you're a proactive and service‑oriented professional with experience in corporate IT support, audio/video technologies, and troubleshooting a variety of technical issues, this role offers an excellent opportunity to grow your skills, expand your technical expertise, and advance your IT career in a collaborative and supportive environment.

• Provide first‑level support to employees via phone, email, ticketing system, remote connectivity, and in‑person assistance.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, operating systems, and business applications.
• Document incidents, service requests, resolutions, and troubleshooting steps in the IT service management system.
• Escalate unresolved issues according to established procedures and service level expectations.
• Assist with onboarding and offboarding activities, including user account setup, equipment deployment, and access management.

• Support day‑to‑day IT operations, including hardware and software installation, maintenance, upgrades, and troubleshooting.
• Monitor and maintain system performance, availability, and security.
• Assist with inventory management of technology assets, equipment assignments, and software licensing.
• Support network connectivity issues and communicate with vendors when necessary.
• Ensure adherence to company IT policies, security…