Retail Associate

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on delivering high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets customers, treats fellow associates with respect, follows company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The role requires performing a range of functions in all areas of the store as business needs require, including additional tasks as requested to support customer service and operational goals.

• Prioritizes safety and practices safe behaviors in all activities.
• Maintains awareness on the sales floor to create a safe and secure environment; keeps egress clear and reports unsafe conditions.
• Treats all customers and associates with respect and courtesy; greets customers with eye contact, a smile, and a friendly hello and thanks.
• Assists customers at the register and throughout the store, answering questions politely and knowledgeably.
• Provides prompt and efficient responses to customer service calls and handles issues courteously, escalating to store leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas) to maintain merchandise, customer, and team areas.
• Maintains a professional appearance and adheres to the company dress code.
• Performs daily assigned sizing and recovery to keep the store neat, organized, and well merchandised.
• Expedites newly received merchandise to the sales floor, merchandising items per presentation guidelines and maintaining brand familiarity.
• Understands the Loss Prevention Awareness program, the Shortage Highway, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash, credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock policies, properly processes each piece, and notifies store leadership for approvals.
• Adheres to cash, check, charge‑card, and refund procedures; maintains accuracy when handling bankable tenders.
• Executes store best practices with a sense of urgency to maximize productivity and minimize steps and touches in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Performs basic mathematical calculations commonly used in retail environments.

• Uses all store equipment, including PDTs, registers, and PCs.
• Spends up to