Mitigation Field Supervisor - Water & Fire Restoration

Location:

San Marcos, CA
Job Type: Full-Time | In-Person / Field-Based
Compensation: $32–$35 per hour, depending on experience

We are seeking an experienced, hands-on Mitigation Field Supervisor to lead daily mitigation operations for an established restoration company in San Marcos, California.

This is an opportunity for someone who enjoys being in the field, leading a small team, solving problems, and helping homeowners navigate unexpected property damage.

The ideal candidate is a strong field leader who can independently assess a loss, quickly develop an accurate scope of work, and clearly communicate the mitigation plan to technicians. This individual will oversee approximately 2–3 technicians while remaining actively involved in daily field operations.

We are looking for someone who combines technical restoration knowledge with exceptional organization, follow-through, empathy, and a team-first mentality.

This is not a desk-based management position. You will be actively involved in jobsite assessments, scoping, technician oversight, documentation, and customer communication.

• Respond to residential and commercial water damage emergencies and assess affected areas.
• Independently evaluate losses, identify mitigation needs, and develop accurate, timely scopes of work.
• Clearly communicate job scopes, priorities, and expectations to field technicians.
• Oversee water extraction, demolition, structural drying, equipment placement, and other mitigation activities.
• Ensure jobs are scoped promptly so work can begin efficiently and information can move quickly to estimating.
• Monitor job progress, moisture readings, drying goals, and overall project completion.
• Assist directly with mitigation work when needed to support the team.
• Identify potential challenges early and proactively communicate solutions.
• Maintain clean, organized, safe, and professional jobsites.

• Provide daily direction and leadership to approximately 2–3 mitigation technicians.
• Assign responsibilities, communicate expectations, and ensure work is completed accurately and efficiently.
• Train, coach, and support technicians in proper mitigation procedures, documentation, and customer service.
• Monitor technician performance, productivity, and quality of work.
• Help coordinate daily schedules, manpower, equipment, and job priorities.
• Support technician onboarding and hiring efforts as needed.
• Foster a collaborative, accountable, team-oriented work environment.
• Lead by example and remain willing to jump in wherever help is needed.

• Complete accurate and timely job documentation, including moisture readings, photos, notes, sketches, and daily progress updates.
• Ensure job scopes and supporting documentation are completed promptly and communicated to the appropriate team members.
• Maintain organized job files and accurate records using DASH, RMS, and other restoration management systems.
• Review technician documentation for accuracy and completeness.
• Communicate job progress, changes, and outstanding needs to estimators and office personnel.
• Maintain strong follow-through on outstanding tasks, customer questions, and job requirements.
• Ensure equipment, vehicles, and company resources are properly maintained, tracked, and organized.

• Serve as a primary point of contact for homeowners throughout the mitigation process.
• Approach customers with empathy, patience, and professionalism during stressful situations.
• Clearly explain mitigation procedures, timelines, necessary demolition, and next steps.
• Take time to answer homeowners' questions and ensure…