Operations Coordinator

Benefits

• Opportunity for advancement
• Paid time off
• Training & development

We're a small, owner‑operated appliance repair business in the home services sector with just a handful of team members—the owner in the field, one customer service rep, and soon-you. We’ve achieved steady 20‑30% annual growth over the last 4 years through hard work and great customer relationships. No big corporate layers here—you’ll work directly with the owner and make a real, visible difference every day.

We're being completely honest:
As a small operation, we’re still building; full benefits (health insurance, retirement, etc.) aren’t in place yet, but they’ll come as we scale. What we offer now is a supportive environment, flexible hours, and no mandatory overtime or weekends.

You’ll be bringing structure to the admin and operational side so the techs can focus on repairs. This is a hands‑on position where you’ll help create systems from the ground up, with room to define and expand the role as needs evolve. This role isn’t for everyone, and we’re upfront about it:
We’re seeking someone who thrives in (and prefers) a small‑company environment—where things are evolving, and you get to build processes rather than follow rigid corporate ones. Ideal if you’ve worked in hospitality, retail management, or small service businesses.

• Develop and implement systems and processes (e.g., SOPs) for daily operations, ensuring efficiency in task tracking, scheduling, and workflow.
• Answer overflow customer calls, communicate updates, and build positive relationships to enhance service quality.
• Organize and manage parts inventory: track stock, order supplies, and process returns promptly.
• Handle administrative duties, including invoicing and basic record‑keeping.
• Proactively identify areas for improvement, such as streamlining admin tasks or customer follow‑ups, and take initiative to resolve them.
• Collaborate with the owner and CSR to maintain smooth day‑to‑day operations, with flexibility to adapt as the business grows.
• Monitor key metrics like response times and inventory levels, reporting insights to support better decision‑making.

• 3‑5 years in operations, administrative management, or customer service roles, preferably in hospitality or home services.
• Proven ability to create and maintain organized systems, processes, and SOPs in a fast‑paced environment.
• Strong communication skills for handling customer interactions, with a proactive, problem‑solving mindset.
• Experience with inventory management, ordering, and returns; familiarity with invoicing or basic bookkeeping tools (e.g., Quick Books or similar) is a plus.
• Ability to work independently, make decisions, and evolve the role based on business needs.
• Comfortable in a small‑team setting, with hands‑on involvement in daily tasks.
• Proficiency in office software (e.g., Microsoft Office, Google Workspace) and willingness to learn industry‑specific tools.
• Associate’s or Bachelor’s degree in Business, Hospitality, or related field preferred but not required.

• Competitive salary based on experience (e.g., $45k‑$60k annually).
• Opportunity to shape your role and grow with the company as we scale.
• Supportive environment where your ideas drive efficiency and success.

Here’s the real upside:
If you grow with us, you’ll have direct paths to advance—higher pay, bonuses, and leadership responsibilities. We’ve proven consistent growth; join now to help drive it and share in the rewards long‑term.

If you’re tired of big‑company bureaucracy and want a role where your organizational skills directly fuel success (with tangible upside), this could be perfect.