OAG - Child Support | Child Support Technician II

Job Description – OAG – Child Support Technician II – 26‑0139 )

Office of the Attorney General – Child Support Division (CSD)

Office of the Attorney General

Texas – San Marcos

Grade: 14 | State Job Code: 5552 | Salary: $3,550.00 – $3,763.00 monthly | Overtime Status:
Non‑exempt | Employee Status:
Regular | Number of Openings: 1 | Work Locations: CS CIS San Marcos, 250 S. Foxtail Run, San Marcos, TX 78666‑5020

Are you interested in mission‑driven work? Do you enjoy helping others? Join the OAG’s Child Support Division in promoting responsible parenting and ensuring children receive the support they need.

• Open cases on the Children Are My Priority system (ChAMP); check for duplicate cases, assess case type, validity and completeness.
• Request missing information or documents; forward cases to the appropriate Child Support Officer (CSO).
• Prepare cases for court; file pleadings, set cases on docket, monitor service, attend court as needed.
• Coordinate, schedule, and monitor paternity tests; process and distribute test results.
• Serve as a Notary Public as required.
• Enter, retrieve, and update child support case information on the ChAMP system.
• Monitor the ChAMP system and other databases to identify new or updated location information.
• Verify locate and employment information using all available sources.
• Perform money‑handling duties to process child support payments.
• Prepare routine or periodic reports.
• Research court orders.
• Respond to routine telephone inquiries concerning child support cases.
• Open, sort, and distribute incoming mail and documents.
• Assist with conducting seminars and interviewing custodial parents to gather additional information about absent parents.
• Assist in training staff.
• Scan and index documents.
• Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Perform related work as assigned.
• Maintain relevant knowledge necessary to perform essential job functions.
• Attend work regularly in compliance with the agreed‑upon work schedule.
• Ensure security and confidentiality of sensitive and/or protected information.
• Comply with all agency policies and procedures, including those pertaining to ethics and integrity.

• Graduation from high school or equivalent.
• Either two years (60 credit hours) of accredited college coursework or, equivalently, two years of full‑time experience in a related field (Child Support Program, complex clerical, customer service, or secretarial).
• Experience:
  
  Two (2) years of full‑time experience in a related field.
• Computer skills: word processing, data entry/retrieval.
• Multitasking, prioritizing, and meeting deadlines.
• Effective oral and written communication.
• Sound judgment and effective decision making.
• Positive response to constructive feedback.
• Cooperative teamwork in a professional office environment.
• Excellent customer service.
• In‑person work at the assigned OAG work location; ability to perform all assignments in that location and to collaborate with coworkers throughout each work week.
• Personal transportation for business travel.
• Ability to work more than 40 hours as needed, in compliance with the FLSA.
• Ability to lift and relocate 30 lbs.
• Travel (including overnight) up to 5% of the time.
• Typing speed 35 words per minute (typing test required at interview).

• Proper use of punctuation, sentence structure, grammar, and spelling.
• Proficient reading, writing, and speaking Spanish.
• Knowledge of military cross‑walk information.

To apply, submit an electronic application through CAPPS Recruit. A State of Texas application must be completed; paper applications are not accepted. The application may be subject to a criminal background check pursuant to the Texas Government Code.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER