Mgr, Enterprise Programs and Platform

The Manager, Enterprise Programs & Platform Performance is a leadership role focused on developing high performance teams while driving enterprise programs and advancing platform capabilities that enable Global Security's mission worldwide. Reporting to the Senior Manager, Global Security Control Center (GSCC) Strategic Operations, this role leads a high-impact team including a Program Manager and Geospatial Specialists, while fostering an inclusive, high-trust culture aligned with The Walt Disney Company (TWDC) values.

This role will coach, develop, and hold the team accountable-building capability and engagement to deliver exceptional results.

Beyond people leadership, this role serves as the enterprise subject matter expert for Travel Risk Management (TRM) and the platforms supporting Open-Source Intelligence / Social Media Research (OSINT/SMR) operations. As the TRM expert, this leader is responsible for evolving the enterprise TRM program into a global, Fortune 50 gold-standard capability supporting more than 150,000 travelers annually, partnering with enterprise travel leadership to align with ISO 31030 standards and ensuring Disney's global workforce is supported with best-in-class travel safety resources and response capabilities.

The role also provides strategic direction for geospatial tools and OSINT/SMR platforms-defining desired outcomes and empowering the team to deliver technical solutions that drive reliability, automation, and actionable insights.

This position carries a global remit with primary focus on the Western Hemisphere and serves as part of the governance center for all TWDC Control Centers worldwide. The manager partners closely with GSCC operations leadership and teams across Global Security-including intelligence, investigations, security operations, and emergency preparedness and response-as well as enterprise travel leadership and studio segment partners to ensure readiness, response, and stakeholder confidence.

The GSCC operates 24/7/365, supporting emergency and non-emergency events, monitoring global affairs, managing incoming calls, dispatching resources, and providing event-driven global notifications. In emergencies, the GSCC coordinates enterprise assistance, delivers technical and advisory support for essential services, issues risk warnings, disseminates employee information, and serves as the central communication hub for Global Security.

This manager's portfolio has global impact - integrating enterprise programs and platform capabilities that shape security operations across all regions.

People Leadership

• Lead and develop a high-impact team (Program Manager and Geospatial Specialists); set clear goals, coach performance, and create growth opportunities.
• Build succession readiness and support career progression through structured development plans.
• Foster an inclusive, collaborative culture grounded in TWDC values.
• Provide advisory input to the Training Specialist on program-specific training needs

Program & Portfolio Leadership.

• Serve as enterprise SME for Travel Risk Management (TRM); own the strategic vision and maturation of the program into a Fortune 50 gold standard aligned with ISO 31030, supporting 150K+ travelers annually.
• Partner with enterprise travel leadership to design and implement TRM frameworks, policies, and response protocols that ensure traveler safety across all global destinations.
• Guide strategy on platforms supporting OSINT/SMR operations; oversee selection, configuration, and optimization to enable global monitoring.
• Drive strategic direction and delivery of TRM and OSINT/SMR programs in partnership with GSCC leadership; define objectives, timelines, risks, and success measures.
• Oversee vendor lifecycle management through the Program Manager; ensure KPI tracking, accountability, and service quality.
• Align program outcomes to enterprise priorities; remove barriers and prepare leadership narratives.

Stakeholder Engagement & Communication

• Deliver clear, executive-ready communications on program status, platform performance, and strategic recommendations.
• Act as GSCC liaison to enterprise stakeholders; maintain Service Level Agreements (SLAs)…