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Workflow Analyst: 2-10 Home Buyers Warranty is a leading home warranty provider in the U.S.; serving the protection needs of new home builders and owners of new and existing homes. Our mission is to improve the quality of housing and the experience of home ownership. Founded in 1980 and with a corporate office based in Denver, Colorado, we are an industry leader protecting one out of every seven new homes in the U.S. and our brand and expertise in the market.

What is the role and where can you add value? This is a Colorado-based position, and while it is currently 100% remote using 2-10 HBW equipment, it will resume in our Aurora, Colorado office when we can safely return. The Workflow Analyst is a critical position within the Contractor Relations department. In this role, you will utilize enterprise data to maximize the performance of 2-10 Home Buyers Warranty’s nation-wide contractor network.

The position will have a special focus on balancing contractor cost and service quality requirements to ensure both competing goals are met.

• Responsible for gathering and analyzing contractor cost and service performance metrics to ensure all contractors are measured equally and fairly.
• Utilize performance metrics to arrange market configurations to maximize the balance between cost and service performance.
• Review reports for indications contractors should be promoted or demoted, based on business rules.
• Performs Ad-Hoc data research using business intelligence tools to obtain statistical information that allow for analysis and in-depth reports to suggest strategic and operational changes.
• The ideal candidate will collect, monitor and study business data to create custom reports that help control costs, identify process slowdowns and ensure compliance with industry standards.
• Evaluates and strategically aligns contractor enrollment requirements based on forecasted contractor capacity deficiencies while also incorporating new business development.
• Creates account management reports using business information systems to monitor process and policy performance and/or identify opportunities for cost reductions and service improvements.
• Enters and updates information in the contractor management system.
• Other duties, as assigned.

• Self-starter
• Strong analytical and problem solving skills
• Ability to develop and interpret complex data sets
• Strong ability to identify anomalies in data
• Excellent time management skills
• Strong computer skills with the ability to learn new programs quickly
• Intermediate skill with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) including experience with pivot tables and complex Excel formulas
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to work with mathematical and statistical concepts such as fractions, % change, percentages, ratios, and proportions to practical situations
• Ability to speak effectively before groups of customers or employees of organization
• Previous experience in business analysis or data analysis position is a plus
• Previous experience with service contractor terminology and business practices are a plus
• Bachelor's degree from a four-year college or university, or 2-4 years related experience and/or training, or equivalent combination of education and training

• A team first environment focused on our core values of Do the Right Thing, Grow Profitably, Pursue Excellence and Value People
• A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, a health savings and flexible spending accounts, disability insurance, an employee assistance program and generous paid time off plans
• This position is currently remote; however, this role would be expected to work from our Corporate Office when we transition back
• 2-10 Home Buyers Warranty is an Equal Opportunity Employer
• All positions require a pre-employment criminal background check

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Quality Assurance
• Industries:
  Software Development