Account Receivable Associate

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Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed‑use, commercial, new project developments, large‑scale onsite communities, and master‑planned community associations.

We have an excellent opportunity for an Accounts Receivable Associate to join our amazing environment with an opportunity for continuous growth and development. Please continue reading below!

Provides financial, administrative, and clerical support by ensuring the new client accounts are smoothly transferred and set up into the Keystone system. Posts the receipt of payments for homeowners associations and/or the corporation; prepares billing, resolves discrepancies, and maintains records according to established policies and procedures and state‑mandated guidelines. Helps resolve billing issues.

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value‑based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We’re thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work‑Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Cell Phone Stipend
• Mileage Reimbursement
• Medical, Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre‑Paid Legal
• Employer Paid Basic Life/AD&DD Insurance
• Voluntary Life and Short‑Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential

Job Duties and Responsibilities:

• Homeowner billing and delinquent inquiries.
• Assist homeowners with viewing their accounts online and making online payments.
• Set up delinquency and adjustment files/maintain files (per account list).
• Collection, Billing, and filing as necessary.
• Deposits as assigned.
• Update delinquency spreadsheets for board packets 2 weeks prior to the board meeting (per meeting schedule).
• Follow up with managers.
• Obtain general and executive session minutes from managers or from the computer.
• Payments – Process non‑delinquent and delinquent payments
• Process incorrect payments
• Research problem payments
• Notify homeowners of the correct remittance address
• Cash receipt processing
• Authorize walk‑in payments/cover lunch hour on designated days
• Adjustments – Process miscellaneous debits/credits
• Process non‑delinquent and delinquent returned checks and online payments
• Pre‑Lien‑Processing – Send pre‑lien letters
• Send balance due letters/update owner remarks
• Lien Processing – Prepare liens and letters
• Send lien balance due letter
• Release liens & send letter to homeowner
• Foreclosure – Obtain authorization to commence foreclosure (executive session minutes)
• Prepare file and send to the trustee/attorney
• Monitor status reports and interface with trustee/attorney
• Furnish Board with authorization to Publish Notice of Trustee Sale
• Set…