Animal Rescue & Control; ARC Dispatcher

Join to apply for the Animal Rescue & Control (ARC) Dispatcher role at Peninsula Humane Society & SPCA

This range is provided by Peninsula Humane Society & SPCA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Title: Dispatcher
Division: Animal Rescue & Control
Reports To: Animal Rescue & Control Manager
FLSA Status: Non-Exempt, Union (Full Time)
Salary: $22.00 - $24.00 per hour, depending on experience
Benefits: Excellent benefit package provided

To operate the dispatch system, answer calls, and requests for service in accordance with the policies and procedures of the organization. This position is represented by Union Local 856 and must be performed on-site.

• Receive, screen, dispatch, transfer, and/or monitor service requests from the public and other agencies in the appropriate order and priority level.
• Maintain awareness of multiple staff members’ activities and locations while providing assistance as necessary to ensure adequate safety and completion of duties.
• Provide exemplary customer service to members of our community and local agencies requesting our assistance. This may include problem solving during high‑stress situations on the phone and via email.
• Process, file, proofread, submit, and maintain documents, including but not limited to mail, Animal Bite Reports, statistical reports, Dangerous/Vicious Animal case files, Public Safety Reports, and citations.
• Review and correct completed Animal Bite Reports and submit all final reports to San Mateo County.
• Maintain a current list of all San Mateo County Dangerous Animal Permits and enter annual renewals with 100% accuracy.
• Assist management with compiling statistical data and completing reports.
• Monitor and respond as needed to public emails and voicemails.
• Operate a two-way radio in a professional manner.
• Answer questions and advise the public regarding animal welfare issues, state and local ordinances, rabies observation quarantines, wildlife concerns and behavior, and related issues.
• Occasionally may be required to interact with the public at the shelter. This may include assisting in the completion of Animal Bite Reports.
• Quickly assess and screen potential requests for service regarding domestic or wild animals, rescue situations, and/or other complex situations where our department involvement may be necessary.
• Provide assistance to other departments as assigned or as necessary.
• Perform other duties as assigned to ensure a positive public image, enhance the operation of the organization, and improve the quality of life for animals in our care and in our community.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Upon hire, must pass a background check.
• Must have a flexible schedule, and the ability to work irregular hours, weekends, holidays and standby as needed.
• Must be able to multitask at a high level and communicate effectively within a fast‑paced work environment.
• Individual must have a pleasant demeanor and be accustomed to working in a fast‑paced and sometimes stressful environment.

High school diploma or general education degree (GED); or six months to one‑year related experience and/or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, volunteers, and other employees of the organization. Good oral and written communication skills.

Ability to add, subtract, multiply, and divide. Ability to perform these operations using units, weight measurement, and volume.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete…