Senior Enterprise Customer Success Leader
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Success Management, Account Manager
Freshworks is seeking a Customer Success Manager to own a portfolio of Key and Enterprise customers across North America, with a hybrid onsite role at our San Mateo headquarters. You’ll partner with executives to maximize value, drive adoption, retention, and renewal readiness while coordinating with cross-functional teams.
You’ll manage a portfolio of 30–35 customers representing $5M–$7M in ARR, lead Executive Business Reviews, and collaborate with Account Executives on renewals and expansions;
Consider building your career as a Senior Enterprise Customer Success Leader at Freshworks.
Step into the Senior Enterprise Customer Success Leader role at Freshworks in San Mateo, CA, United States and grow with us.
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