HICAP Counselor

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Regular Full-Time San Mateo, CA, US

16 days ago Requisition

Salary Range: $24.00 To $27.00 Hourly

Title:
HICAP Counselor

Department: HICAP – San Mateo

FLSA Status: Non-Exempt

Reports To: Program Manager

Essential Functions:

• Counsels Medicare beneficiaries and those soon to be eligible for Medicare on their benefits, rights, and options; assists them in making decisions on their healthcare needs, maintaining impartiality, privacy, and confidentiality. Provides guidance and support during the counseling appointment and post-appointment follow-up.
• Follows all guidelines as outlined by the California Department of Aging (CDA). Responsible for maintaining accurate records on all client contacts and services provided using the CDA HICAP database (SHARP). Submits monthly completed intakes and reports as requested by the Program Manager. Maintains the security of client information and ensures its proper disposal.
• In accordance with program guidelines, assists individuals as appropriate to ensure the clients’ rights and privileges under Medicare and other applicable laws or regulations are upheld, makes appropriate referrals to legal services and other agencies, and offers other referrals and/or interventions as needed and appropriate.
• Assists the Volunteer Coordinator with on-site observations of volunteer counselors to evaluate their skill level and interactions with clients, documents observations, and reports them to the Program Manager; provides technical assistance to interns and registered counselors regarding Medicare topics or program procedures as needed.
• Assists with ongoing training to interns, administrative volunteers, and registered counselors in using the state-mandated SHARP system;
• Substitutes for volunteer counselors at counseling sites when needed.
• Assists with updating counselors’ files in SHARP by inputting volunteer hours in it; this includes in-service hours and non-counseling hours by the 15th of every month for the previous month. Updates volunteer files as needed throughout the year.
• By the 5th of every month, assists with verifying that counselors have entered their client intakes in SHARP for the previous month and reviewing all intakes for accuracy and compliance under the direction of the Program Manager.
• Identifies potential counseling sites in target areas and initiates a conversation with the Site Coordinator, Volunteer Coordinator, and Program Manager about hosting HICAP counseling there. Revises the counseling site agreement as needed. Responsible for getting counseling site agreements signed yearly.
• Assists with training staff and volunteers on the CDA HICAP database (SHARP) in accordance with CDA guidelines.
• Assists the Program Manager in ensuring program compliance with its contractual obligations regarding the volunteer component of the program.
• Makes presentations to community groups and participates in community outreach events to provide information regarding HICAP services and promotes program publicity:
• Performs other duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent training with a minimum of two years of experience working in senior services, preferably in a non-profit setting. Experience in counseling and/or working with volunteers is preferred.
• Must complete HICAP counselor training and/or registration within 2 months of employment, depending on program needs. Must maintain current registration standards as outlined by the CDA.
• Knowledge of Medicare, Medi-Cal, Medigap, managed care, long-term care insurance, and health care delivery systems preferred.
• Must abide by the HICAP…