Manager, QA

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Synack's Penetration Testing as a Service platform manages customers' attack surfaces by discovering new assets, pen testing for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment.

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We are seeking an experienced and highly motivated Manager, QA Engineering to lead our Agile Quality Assurance and Test Automation efforts. In this pivotal role, you will be responsible for building, mentoring, and guiding a team of talented QA engineers, defining and optimizing our QA processes, and selecting and implementing the best-in-class tools. A key focus will be on driving automation to enhance the efficiency, accuracy, and overall quality of our software products.

You will play a critical part in ensuring the delivery of robust, high-quality cybersecurity solutions to our customers. Sounds interesting? Keep reading!

• Lead, mentor, and develop a team of QA engineers, fostering a culture of continuous improvement, innovation, and collaboration.
• Conduct performance reviews, provide regular feedback, and support career growth for team members.
• Recruit, onboard, and retain top talent to scale the QA team as needed.
• Foster strong working relationships with development, infrastructure, product management, and other cross-functional teams.
• Define, implement, and continuously improve QA strategies, methodologies, and best practices across the software development lifecycle.
• Establish and maintain clear QA metrics and reporting to track progress, identify areas for improvement, and communicate quality status.
• Champion a "shift-left" approach to quality, integrating testing activities earlier into the development process, where manual testing is an exception.
• Ensure QA engineers lead automation efforts, stories have well-conceived acceptance criteria, and developers and QA engineers collaborate to write test automation to a high standard.
• Ensure the appropriate level of functional, performance, security, and regression testing is applied.
• Ensure adherence to quality standards and regulatory requirements.
• Evaluate, select, and implement appropriate QA tools and technologies to support testing efforts, including test management systems, automation frameworks, and performance testing tools.
• Implement and manage CI/CD pipelines for automated testing, ensuring efficient and rapid feedback loops.
• Learn new technologies as needed to build tools and improve efficiency and productivity.

• Bachelor's degree in Computer Science, Engineering, or a related field;
  Master's degree, or equivalent experience.
• 5+ years of experience in SDET, with at least 2+ years in a leadership or management role.
• Proven experience in managing and developing QA teams.
• Strong understanding of software development life cycles (SDLC) and QA methodologies (Agile/Scrum experience highly desirable).
• Demonstrated expertise in test automation, including experience with various automation frameworks and tools - Playwright preferred, Cypress, Selenium Webdriver, Test Cafe.
• Experience with BDD tools like cucumber with the automation framework.
• Proficiency writing code in at least one of Python, Golang, JavaScript or Typescript.
• Experience with CI/CD tools and practices (e.g., Git Hub Actions, Git Lab CI, Jenkins).
• Solid understanding of cybersecurity concepts and experience testing security-related products is a significant advantage.
• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to work effectively in a fast‑paced, dynamic environment.
• Experience developing internal tools, and GenAI coding tools such as Cursor, Github Pilot to improve developer experience and productivity.
• You have…