Salesforce Solution Analyst

Position Summary

This role requires a techno-functional business analyst who understands the complexities of our business processes and can collaborate with stakeholders to design and prototype CRM solutions that enhance both customer and partner experiences. You will work across one or many solution areas—including Consumer Solutions, Mortgage Solutions, Servicing Solutions, Payment Solutions, and Business Solutions—to ensure Salesforce enables frictionless experiences, efficient workflows, and scalable growth for Good Leap’s expanding ecosystem.

This is a hybrid role reporting one day a week into the nearest tech hub.

• Document business processes, workflows, and solution designs that improve efficiency and drive seamless customer and partner interactions.
• Identify and recommend process improvements using Salesforce’s low-code capabilities to better support Good Leap’s customers, lending partners, and contractor installers.
• Drive adoption of Salesforce capabilities that empower Good Leap’s customers and partners with streamlined, self-service experiences.
• Use Salesforce’s low-code tools (e.g., Flows, Validation Rules, AI tools) to prototype solutions that enhance the experience for both customers and partners.
• Ensure that prototypes and solutions are scalable, secure, and aligned with Good Leap’s mission to provide seamless, customer-first financial services.
• Write SOQL/SOSL queries to investigate system data and test hypotheses, improving data-driven decision-making.
• Advocate for best practices in CRM data hygiene, automation, reporting, and partner/customer engagement.
• Troubleshoot Salesforce issues that impact critical customer and partner interactions, ensuring fast and effective resolution.
• Work with developers and admins to diagnose and resolve complex Salesforce issues.
• Stay up to date with Salesforce platform updates, AI advancements, and industry trends to continuously enhance Good Leap’s CRM capabilities.

• 5+ years of experience as a Solution Architect or Salesforce Analyst, focusing on both customer and partner solutions.
• Hands-on experience with Service Cloud and Sales Cloud.
• Basic understanding of software development practices and the software development lifecycle (SDLC).
• Strong understanding of Salesforce architecture, declarative tools, and data model.
• Ability to prototype solutions using low-code capabilities like Flows, Security model, and AI tools.
• Proficiency in querying Salesforce data (SOQL/SOSL) for analysis and troubleshooting.
• Experience supporting business teams with process optimization, automation, and reporting.
• Strong analytical, problem-solving, and communication skills.
• Salesforce certifications required for low-code and app-building solutions (e.g., Salesforce Administrator, Platform App Builder); AI-related certifications preferred.
• A basic understanding of API and systems integrations.

• Experience with Experience Cloud and Mule Soft, especially for partner portals and integrations.
• Background in green energy, financial services, mortgage, or payment solutions.
• Preferred experience with Salesforce Data Cloud and Agent Force.
• Bachelor’s degree

$110,000 - $140,000 a year

In addition to the above compensation, this role may be eligible for a bonus.

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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