System Administrator - ServiceNow

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox is seeking a Service Now Systems Administrator to join the Infrastructure Asset Management of our Infrastructure Foundation team in the San Mateo, CA headquarters. You will be responsible for managing, maintaining, and optimizing the Service Now platform to ensure it runs smoothly and supports growing business needs. In tandem, ensure security, compliance to SOX and audits for Roblox. We are looking for a team member who has experience working with Data Center Operations, Accounting, Procurement, Networking, Software Engineering and 3rd party Vendor teams and understands the importance of tracking physical assets, its related details and the impact asset movements have on the organization.

Role is based in our San Mateo, CA HQ and reports to Lead Asset Manager, Data Center.

• Perform day-to-day administration of the Service Now platform, including user/role management, ACL maintenance, and system configuration.
• Manage platform upgrades, patches, cloning, and scheduled jobs.
• Monitor system health and troubleshoot application or platform issues.
• Develop and maintain integrations using REST, SOAP, scripted APIs, Integration Hub spokes, and MID Server.
• Troubleshoot integration failures, monitor data flows, and maintain stable, secure connectivity.
• Work with internal teams to understand needs, gather integration requirements and deliver reliable, maintainable solutions.
• Ensure the platform meets organizational security standards and governance policies.
• Support testing processes and release management.

• Having 3–5+ years of Service Now administration/development experience.
• Strong understanding of core Service Now applications with focus on the Hardware Asset Management module (others a plus).
• Hands‑on scripting experience and client/server scripting.
• Experience building REST/SOAP integrations and API-based data exchanges.
• Experience with upgrade cycles and instance management.
• Service Now System Administrator (CSA) certification.

For roles that are based at our headquarters in San Mateo, CA:
The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job‑related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.

All full‑time employees are also eligible for equity compensation and for benefits as described on this page
.

$156,720 — $190,130 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.