Senior Director, Implementation

Client Summary

• Develops a technology platform designed to support delivery of complex, evidence-informed care.
• Uses advanced tools to help clinicians work more efficiently, consistently, and thoughtfully.
• Collaborates closely with care teams to improve access, outcomes, and day-to-day workflows.
• Offers solutions that support patient engagement, data insights, and operational efficiency.
• Founded by clinicians with a focus on expanding access and scalability in care delivery.

• Partner with Sales Executives early in the sales cycle to define scope, timelines, resourcing, requirements, and implementation pathways
• Lead discovery and scoping, translating customer objectives into clear implementation plans, SOWs, and roadmaps
• Balance customer ambition with realistic milestones, clear expectations, and Solara’s delivery model
• Own implementation leadership, ensuring successful deployment through planning, execution, risk management, and escalation
• Coordinate cross-functional teams across Product, Clinical, Engineering, Sales, and Support to deliver seamless implementations
• Establish repeatable implementation frameworks, templates, timelines, and best practices
• Serve as a trusted partner to clinical, operational, and IT stakeholders, guiding adoption, workflow integration, and change management
• Ensure implementations drive measurable adoption and long‑term customer success
• Build and lead the Implementation team, including hiring, coaching, performance management, and KPI development
• Define and maintain clear boundaries between implementation, customer success, and professional services
• Structure and oversee fee-based engagement work when needed, ensuring disciplined scoping, resourcing, and financial alignment

• 7+ years of experience in implementation, professional services, customer success, or related delivery roles in enterprise SaaS or digital health.
• At least 3+ years leading teams (manager, senior manager, or director level).
• Strong track record of implementing complex solutions within health systems, hospitals, or large provider organizations.
• Experience participating in pre‑sales cycles, solutioning, and SOW development.
• Exceptional project management skills and able to manage multiple complex engagements simultaneously.
• Strong communication skills, with the ability to engage senior clinical, operational, and IT leaders.
• Knowledge of clinical workflows, health‑system operations, and digital‑health deployment models.
• Comfortable in a startup/early‑stage environment with evolving processes and the need for hands‑on execution.

• Experience implementing clinical applications, workflow tools, care pathways, CDS, population health, or behavioral‑health solutions.
• Exposure to Clinical Practice Guidelines, quality improvement, or care‑model transformation.
• Prior experience in a hybrid pre‑sales / post‑sales delivery role.
• Experience building an implementation or services function from scratch.
• Familiarity with EHR integration, data pipelines, or clinical IT environments.

Compensation $180k-$200k, Health Insurance, 401k, Paid Vacation