Product Designer Loan Origination

Job Description

Job Description

The Mortgage Office (TMO) is the leading B2B fintech platform serving the private lending industry. Our software helps private lenders, fund managers, municipalities, and non-profits originate and service over $200 billion in loans with speed, compliance, and scale. With more than 1,400 customers and over 40 years in business, TMO continues to evolve its products to meet the growing complexity and innovation of private lending — and we’re investing in a design-driven approach to elevate how our users work and deliver value to their clients.

We’re hiring a Product Designer – Loan Origination
, and we’re open to both mid-level and senior designers depending on experience. You’ll collaborate closely with product managers, engineers, and stakeholders to create intuitive, modern user experiences for our loan origination products.

Whether you’re growing into larger ownership or already operating at a senior level, this role offers the opportunity to design impactful, mission-critical workflows used by lending teams every day.

What You’ll Do

• Design intelligent, AI-powered user experiences that streamline loan intake, underwriting, decisioning, and workflow automation.
• Create end-to-end product experiences for both traditional and AI-native features — from early concept to polished UI.
• Translate ambiguous AI capabilities (e.g., model outputs, confidence levels, automated suggestions) into clear, trustworthy, user-friendly interactions.
• Collaborate with product, engineering, and data/AI teams to define how AI should work within the product — including what should be automated, recommended, or manually controlled.
• Craft user flows, prototypes, and interaction patterns that demonstrate how AI guides, enhances, or accelerates user actions.
• Run user research and usability tests to understand how lending professionals respond to AI suggestions, automation, and explanations.
• Contribute to our design system by creating scalable patterns for AI prompts, responses, onboarding, feedback, guardrails, and error states.
• Iterate rapidly based on user data, AI model behavior, and cross-functional input.
• Partner with engineering to ensure AI features are understandable, predictable, ethical, and aligned with user trust.
• Stay current on AI UI/UX patterns to help evolve our product toward a modern, intelligent experience.

What We’re Looking For

• 3–7 years of experience as a Product Designer, UX/UI Designer, or similar role.
• Clear experience designing products that incorporate AI, LLMs, or machine-assisted workflows — or a strong desire to deepen expertise in this area.
• Strong understanding of user-centered design principles and interaction design best practices.
• Proficiency in Figma (preferred) or similar tools.
• Experience designing for complex, data-heavy, or workflow-oriented software (SaaS, fintech, CRM, LOS, etc.).
• Comfortable working through ambiguity — especially when shaping experiences that combine human decisioning with machine intelligence.
• Strong communication skills, including the ability to simplify complex technical concepts for non-technical stakeholders.
• Comfortable interfacing with customers — conducting user interviews, testing, and gathering real-world feedback.
• Organized, curious, and proactive — with strong problem-solving instincts.
• Comfortable being on-site in the San Francisco Bay Area, with hybrid flexibility.

Bonus:

• Hands-on experience designing for AI features (prompt design, agent UX, automated workflows, trust & transparency patterns).
• Background in fintech, lending, or enterprise workflow software.
• Familiarity with agile product development environments.
• Exposure to building or maintaining a design system.

What We Offer

• Full-time position based in San Francisco Bay Area with hybrid flexibility, (3 days in office).
• Competitive compensation and benefits, including performance-based bonuses, 401(k) match, paid vacation, sick days, and holidays.
• A collaborative, supportive culture where design has a meaningful voice in shaping product decisions.
• Opportunity to grow your skills, own impactful projects, and work on software that powers a multibillion-dollar industry.

Company Description

Applied Business Software, Inc. (ABS) is the creator of The Mortgage Office, the leading platform for private lending and loan servicing. Since 1978, we’ve built, sold, and supported powerful software used by lending institutions of all sizes around the world. The Mortgage Office is known for its stability, reliability, and the exceptional satisfaction of the clients who rely on it every day.