Sr. Manager, Executive Communications

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Freshworks is seeking a Senior Manager of Executive Communications to serve as the primary communications partner to Mika Yamamoto, Chief Integrated Customer Growth Officer (CICGO), who oversees Marketing, Customer Support, and Small Business and Commercial Sales and Customer Success teams.

This is a high-impact, high-visibility role focused on turning business priorities into authentic executive communications that build trust in customers, employees and investors. You will shape executive messaging, thought leadership, and drive narrative clarity across external and internal channels and audiences at a company that is reinventing the customer and employee experience with AI.

Your strategy and creativity will help amplify our company’s mission to uncomplicate service and software through the voice of one of our most visible executives. As CICGO, Mika is our biggest customer champion. She advocates for simplicity over complexity; a people-first approach to AI; and personal connection, purpose and balance in a fast-paced tech industry.

If you’re energized by executive storytelling, strategic influence, and partnering closely with a world-class leader from SAP, Adobe and F5, this role offers a rare opportunity to operate at the center of Freshworks’ growth story.

Responsibilities

As the primary communications storyteller for the CICGO, amplifying her voice across speaking engagements, media, and owned channels, you will be responsible for:

Establish Leading Thoughts for a Passionate Leader

• Own and drive the CICGO’s thought leadership platform amid the ever-evolving tech industry, ensuring she is consistently positioned with a clear, differentiated, and authentic point of view.
• Continuously identify new opportunities to land those points of view externally and internally in a way that reinforces Freshworks’ leading position in modern customer and employee experience software.
• Actively monitor and identify industry conversations in the cultural tech zeitgeist where our CICGO has opinions and insights that will help IT, customer service, and other functional leaders.

Support our Corporate Communications Strategy, Inside and Out

• Identify proactive opportunities to elevate Mika’s profile among customers, partners, press, industry influencers, and employees around company milestones such as earnings, company-wide meetings, product launches, and customer events.
• Anticipate corporate communication needs and risks, and proactively recommend messaging strategies where the CICGO should be a voice internally and externally.
• Identify new opportunities for Mika to engage employees and lead the development of her internal presentation talk tracks, company-wide and org-wide announcements.

Drive Measurable Impact on Company Perception

• Analytics and reporting are essential - you’ll track and report on reach, engagement, and follower growth to assess strategy effectiveness and make data-driven adjustments.
• Measure the effectiveness of executive communications using…