IT Engineer, HelpDesk​/Support, Systems Administrator

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next
47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes.

We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role We are seeking a dedicated IT professional to join our San Mateo team. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with our HQ IT team to maintain high standards across the company.

This role requires strong technical skills, a customer-centric approach and the ability to work in a fast-paced environment solving both technical and operational challenges.

The IT team is dedicated to delivering excellent customer service and helping our company grow. Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs.

We are committed to a thriving in-office culture. This role requires that you be on-site at our HQ in San Mateo, CA 5 days a week.

What You’ll DoThe ideal candidate should have both technical and operational experience, supporting a regional and diverse team in an IT support role. They should understand the daily aspects of IT operations in a fast-growing and dynamic company.

Provide high level end user support

Troubleshoot IT-related issues, including:
Hardware Systems Networking Audio  & Video Asset Management Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.

Partner with business units and collaborate on IT-related projects.

Communicate effectively across all levels of the organization.

Support a global workforce by partnering with overseas team members, employees, and consultants

Analyze existing IT processes, suggest improvements, and implement business processes where needed

Take on responsibilities beyond this job description as the company grows

What You’ll Bring Prior IT/helpdesk/customer service experienceA 5-star customer service mindset

Excellent verbal and written communication skills

Strong teamwork and collaboration skills

Familiarity with macOS, Windows, Linux, iOS, and Android devices

Ability to administer Google Workspace (G-Suite)
Experience working with SSO platforms (Okta, One Login, etc.)Capability to manage AV hardware and software, including Zoom and other video conferencing tools

Familiarity with our technology stack, including:

Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverageUS Employee Benefits Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

Healthcar…