Critical Harms Investigations & Incident Management Specialist , Safety & Support

San Mateo, CA, United States Safety & Support

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox’s Safety Operations team is dedicated to protecting our community from bad actors. The Critical Harms Investigations & Incident Management (CHIIMS) team applies subject-matter expertise to high-sensitivity matters involving child safety, violent extremism, and other critical harms. As part of our commitment to safety, we are looking for a Specialist with an investigator’s mindset, skills, and curiosity, and an incident manager’s coordination, communication, and rigor.

You will work closely with cross-functional partners across the company to quickly and professionally respond to urgent escalations, while balancing multiple responsibilities and competing priorities. Among other strategic impacts, you will share findings and recommendations with internal partners to help mitigate safety risks to our platform.

Please Note:

This role will require reviewing graphic, controversial, and offensive content in accordance with Roblox’s handling policies. This role will also require On-Call support during weekends and holidays.

You’ll report to the Director of Law Enforcement & Critical Harms Operations. This full-time, hybrid position is located at our headquarters in San Mateo, CA.

• Lead rapid investigations into critical and complex incidents, including those related to child safety, violent extremism, and other high-severity harms.
• Operate within a 24/7 on-call rotation and act as the primary point of contact for safety incidents across the company, including with senior leadership.
• Utilize internal tools, data analysis, and open-source intelligence techniques to gather evidence, establish facts, and conduct root cause analyses.
• Draft and deliver real-time, high-stakes communications to senior leadership regarding incident status, impact assessment, and mitigation efforts.
• Apply sound judgment in triage, lane assignment, escalation, and case closure.
• Develop, test, and maintain robust incident response playbooks for critical harms scenarios.
• Improve our investigative methods, operating processes, templates, and quality standards.
• Build trust with cross-functional partners and mentor others to strengthen our investigative capabilities.

• 5+ years leading investigations, incident management, and/or policy enforcement on a technology platform.
• Demonstrated ability thriving in high-pressure, sensitive, and complex investigations.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex technical and sensitive issues to executive audiences and non-technical partners.
• Fluency with data analysis, dashboards, and a range of investigation tools; familiarity with online safety considerations.
• Strong project management skills, prioritization acumen, and enthusiasm to build processes from the ground up.
• Demonstrated mentorship, informal leadership, and subject-matter expertise that helps…