IT Support Specialist - macOS, Okta & SaaS Admin

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI platform spanning video security, access control, air quality sensors, alarms, intercoms, and visitor management. Operating across 30,000+ customers with a $5.8B valuation, over 2 million deployed devices safeguard physical spaces globally.

As an IT Specialist based out of our San Mateo headquarters, you will deliver technical support, systems administration, and operational assistance to on-site employees and global teams. Working closely with the HQ IT team, you will troubleshoot hardware, networking, and AV systems, manage SaaS access provisioning across tools like Okta
, Google Workspace
, and Jira
, and optimize IT workflows in a high-growth environment.

• High-Touch End-User Support: Provide high-level technical and operational desk-side/remote support to employees across all organizational levels.
• Hardware & Systems Troubleshooting: Diagnose and resolve complex technical issues across macOS, Windows, Linux, iOS, and Android devices, local networks, and AV equipment.
• SaaS Access Administration: Manage employee access life cycles - including user provisioning, role modifications, and deprovisioning - across Okta, Google Workspace, Slack, Jira, Salesforce
  , and Kandji.
• AV & Video Conferencing Operations: Oversee audio/video (AV) hardware, conference room technology, and software platforms including Zoom and Zoom Rooms
  .
• Process Optimization & Asset Management: Maintain accurate IT hardware asset tracking and analyze operational processes to implement continuous workflow improvements.
• Global
  
  Collaboration:
  
  Support global and regional work forces by partnering with overseas IT counterparts, remote employees, and external vendors.

Technical Skills & IT Operations Depth

• IT & Customer Service Track Record: Demonstrated experience in an IT support, helpdesk, or technical customer service environment in a fast-paced corporate setting.
• Multi-OS Device Management: Hands-on technical familiarity troubleshooting macOS, Windows, Linux, iOS, and Android hardware and operating systems.
• SaaS & Identity Administration: Experience administering Google Workspace (G-Suite) and cloud identity Single Sign-On (SSO) platforms (
  Okta, One Login
  ).
• AV & Collaboration Stack: Hands-on experience managing corporate AV hardware, VoIP telephony, and enterprise collaboration tools (
  Slack, Zoom, Zoom Rooms, Jira
  ).
• Core Technology Stack Familiarity: Hands-on exposure to MDM/SaaS platforms like Kandji, Salesforce, and ticketing systems.
• Communication & Service Mindset: Exceptional written and verbal communication skills paired with a high-touch customer service orientation.
• Schedule Flexibility: Ability to accommodate flexible working hours - including early mornings, evenings, or unexpected escalations, to support global operations.

• Compensation & Equity: Annual pay range of $90,000 - $110,000 USD + Restricted Stock Units (RSUs) + discretionary bonuses.
• 100% Covered Healthcare: Comprehensive medical, vision, and dental coverage options - with employee premiums 100% paid under at least one plan (80% covered for family dependents).
• Financial & 401(k) Match: HSA with annual employer contribution, FSA options, and a 401(k) employer match starting January 2027.
• Family & Mental Health: Paid parental leave policy, fertility benefits/stipends, and expanded mental health support resources.
• On-Site HQ Perks: Healthy lunches provided daily on-site, commuter benefits, professional development stipends, flexible PTO, and paid firmwide extended holidays.