Assistant Operations Manager

The Assistant Operations Manager is responsible for assisting the Operations Manager in providing superior customer service in a Shane Co. retail location, supporting top lines sales growth and driving bottom line profits, maintaining store facilities, inventory, supplies and protecting all company assets, and responsible for administrative and financial procedures in accordance with all company standards, guidelines and expectations. The Assistant Operations Manager is responsible for assisting in the selection and development of the office staff, and indirectly responsible for the management of the Shop, including Shop personnel and monitoring the Shop for efficient and effective operations.

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! And as a member of the leadership team, we will count on you to give an amazing experience to both our customers and our team members! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

• Assist in the administration of new hire paperwork and onboarding of all store employees.
• Assist in training and development of office and shop staff.
• Assist and participate with performance appraisals; coaching and counseling when needed in other store departments, including maintaining confidentiality through all interactions.
• Provide ongoing feedback to the Operations Manager regarding shop employee performance.
• Participate in weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings.
• Prepare and deliver monthly or periodic touch bases with their office staff.
• Assist the Operations Manager with building and maintaining all store schedules and/or approve timecards.
• Assist in monitoring and maintaining overall efficiency of office and shop operations including but not limited to—
  • Shop job flow and timely delivery to customers
  • Assure all shop jobs are quality checked using appropriate team members to complete task
  • Accurate processing of all merchandise transfers and inventory control
  • Monitor and ensure all gold by transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations
  • Ensure security of all company assets including financial resources, merchandise, supplies and findings
  • Monitor and maintain all issues related to the technological aspects of the store through active communication with relevant support departments to address issues
• Assist in ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility, including merchandise pricing, returns, and refunds. AOM should listen for and communicate such details to the Merchandise Liaison, Store Manager and/or Operations Manager, as necessary.
• Assist the Operations Manager in working with the Facilities Department to address all issues of store and appearance and maintenance, including interior and exterior of the store—
  • Submit work orders in a timely and accurate manner
  • Utilize the store calendar to coordinate and schedule necessary maintenance
  • Timely and efficient follow-up with Facilities Department
  • Proper inspection and…