Associate Director, Biotech Training

Dompé is seeking an Associate Director, Biotech Training responsible for the development and facilitation of a strategic and tactical learning program supporting the Biotech organization. This role will report to the Director of Commercial Brand Training, US Biotech, and will support the creation and facilitation of a learning program to reinforce the competencies and enhance capabilities required to drive objectives for our Field Access Manager (FAM) and Patient Access Manager (PAM) stakeholders, who remain a primary focus of this role.

In close collaboration with the Director of Commercial Brand Training, this role will also increasingly support market access training and facilitation for the Key Account Manager (KAM) population, ensuring a consistent market access curriculum and facilitation experience is delivered across all customer-facing commercial roles. This includes new hire onboarding & curricula, new product or indication market access training planning, promotional resource training for market access materials, workshop development & execution, account planning and resource training, all focused on supporting the FAM, PAM, and, in partnership with the Director of Commercial Brand Training, the KAM roles.

The role requires a high level of collaboration with Sales, Sales leadership, Brand Marketing, Market Access, Medical, Operations, HR, IT, Legal and Compliance.

Candidates must enjoy working in a fast-paced, innovative environment. Excellent interpersonal skills demonstrated track record of success in commercial field role(s), and ability to analyze complex issues and develop relevant and realistic plans, training programs, and recommendations to address these needs. Demonstrated ability to translate strategy into action; excellent analytical skills and clinical acumen, and an ability to communicate complex information in a simple way to help others succeed and mitigate compliance risks for the company.

OXERVATE is a first-in-class treatment for neurotrophic keratitis, a rare corneal disease impacting approximately 65,000 people in the United States. Given the first-in-class nature and strong clinical profile of OXERVATE, the US team.

The Associate Director, Biotech Training is responsible for developing and facilitating market access, specialty pharmacy, patient support and access programs and reimbursement-specific training materials, with FAM and PAM as the primary audience and growing facilitation support for KAM in close collaboration with the Director of Commercial Brand Training. Training support spans all areas of Dompé US commercialization, including sales, marketing, and reimbursement.

More specifically it will support these areas:

• Collaborate with HR and the leadership team for each department on the overall onboarding experience for market access commercial new hires.
• Ensure that all training modules are up to date; develop new training modules as needed for the commercial team for new approved indications, clinical data, competitive products, and other market access related updates.
• Develop & maintain a roadmap and web-based portal working with IT to deliver all new hire brand training, and ensure the platform housing this information stays current
• Collaborate with cross-functional partners to plan & deliver live training and department overviews as part of new hire onboarding (live at new hire meetings, or virtual)
• Work with the L&D Project manager to schedule and calendar all new hire training calls and live meetings
• Develop a process, in partnership with the new hire’s manager, to ensure mastery of the training curriculum and approved messages and resources prior to engaging with customers
• Creates and facilitates workshops…