Samaritan : Vice President, Programs and Services

Samaritan House is looking for a Vice President of Programs and Services to work under the Chief Operating Officer (COO) and help oversee various operations, including Food Programs, Client Services, Shelter Operations, and the Worker Resource Center. The ideal candidate should be a credible and compassionate leader capable of guiding staff to achieve meaningful results while making financially responsible decisions. It’s vital for the VP to possess emotional intelligence and self-confidence to harness each team member's strengths, ensuring that the organization maintains its passion for its mission and fosters a collaborative culture.

Additionally, this role includes fiscal responsibilities for assigned programs, participation in the Executive Team to formulate strategies, and support in community relations and advancement initiatives.

For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community.

After all, an enduring community is only possible when every person has the resources they need to live.

Programmatic and fiscal growth:
Increasing the capacity (structurally and fiscally) of the organization to better serve the needs of the community within assigned programs

Expense Control and cost reduction:
Effectively manage costs to support decision making around program growth, finances and investments

Increased Productivity:
Assess and enhance productivity at all levels of the assigned operations to achieve organizational goals

Capital Expenditure planning for assigned programs (in partnership with COO and CFO):
Develop plans for capital expenditures in partnership with COO and CFO as needed; develop and monitor the annual budget for assigned program areas, meet budget goals, review financial performance and improve program budgeting, monitoring, and reporting practices

Management of assigned Operations:
Manage the operations of the assigned programs and inform and advise the C0O and Executive Team on those areas; specifically having oversight of Shelter Services, Client Services and sub programs, Food Services, and the Worker Resource Center (Day Labor Program).

Promoting the Organization:
Represent Samaritan House in the community and serve as an ambassador to partners, funders, donors and public officials

Monitoring Progress:
Monitor current projects including reporting status, progress updates, and identifying areas that require corrective action

Building the Culture:
Work in close partnership with the Human Resources Department, managing the team, interviewing, onboarding, training, developing strategies for talent management & development at all levels, and coaching current and emerging program leaders

Perform all agency work with highest of ethical standards, excellent integrity and with clear professional boundaries

Assist with the maintenance of a safe work environment for all and report any incidents or safety issues immediately (at a minimum within 24 hours)

Support, assist and attend general Agency events, activities and functions- internal and external.

Attend any assigned trainings or meetings internal or external- represent Samaritan House positively and professionally.

Support C0O with other duties within the organization as assigned.

Other duties as assigned

Education and Certifications

A Bachelor’s degree in Social Work, Non-Profit Management, or a related field is desired. Equivalent experience may be accepted in lieu of education.

Experience

Experience working for a Non-Profit Organization

Experience with program development, planning, implementation and delivery

5+ years’ work experience in Social Services Non-Profits, including development and management of both programs and staff

Skills and Abilities:

Strong analytical, comprehension and problem-solving skills

Superior verbal and written communication skills

Excellent…