Sales Operations Manager

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Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re‑engaging customers with proactive business messages. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

As a Sales Operations Manager at Sendbird, you’ll empower our sales organization with the data, analytics, and automation needed to scale a fast‑growing AI company, increase pipeline generation, and accelerate sales velocity. You’ll strengthen our go‑to‑market engine by implementing next‑generation AI GTM tools, streamlining processes, improving data quality, and equipping reps with tooling to drive efficiency. In this role, you’ll help drive excellence across sales processes, sales tools, GTM analytics and reporting, and the quote‑to‑cash process.

As an individual contributor, you’ll partner closely with Sales, Partnerships, Marketing Ops, Finance, and Legal, and report directly to the Head of Sales Operations.

This role will cover business needs in multiple global regions during the first year, minimally. You will need to be able to flex your working hours to accommodate needs from our APAC team as well as the US team.

• GTM Process Optimization:
  Research, recommend, and implement the latest AI GTM tools to drive automation and rep efficiency. Document policies, draft enablement resources, provide end‑user training support, drive adoption of processes, and identify risks/areas of improvement.
• Territory & Data Management:
  Manage territory changes and own data hygiene across relevant systems (enrichment, deduplication, assignments) to maintain account/lead data accuracy.
• Analytics & Insights:
  Produce and maintain reports and dashboards across relevant systems. Deliver recurring/ad‑hoc analyses on key business metrics, including pipeline conversion, sales velocity, sales effectiveness, and revenue trends. Proactively diagnose gaps and recommend improvements.
• Lead to Account Routing:
  Support Sales and Marketing Ops to ensure lead routing processes are working effectively. Monitor lead routing processes to identify and fix errors.
• Cross‑Functional Partnership:
  Collaborate and provide operational support to cross‑functional teams including Sales, Marketing Ops, Finance, Legal, Partnerships, and Product Marketing to complete strategic initiatives.
• CRM & Sales Tools Administration:
  Maintain and optimize CRM sales process, troubleshoot issues, and ensure data integrity. Assist with sales tool integrations and adoption.
• Deal Desk & Quote‑to‑Cash:
  Maintain overall quote‑to‑cash process. Provide hands‑on Deal Desk support to sales. Increase efficiency using next‑generation AI tools. Partner with Finance and Legal to remove friction and accelerate velocity.

• 5+ years of professional experience in Sales Operations at a B2B SaaS or technology company.
• Experience partnering cross‑functionally and globally to drive projects and operational efficiencies.
• Strong team player, critical thinker, and problem solver who takes initiative, communicates proactively and manages multiple projects with clear goals, timelines, and success criteria.
• Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information.
• Strong proficiency with Excel, Google Sheets, and Salesforce reporting.
• Administrative experience with CRM and GTM tools including:
  Salesforce certification, Salesloft, Gong, Linked In Sales Navigator, Zoominfo, Clay.
• Experience with capacity planning and sales compensation is a plus.

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off.
• Company‑subsidized medical, dental, and vision insurance (100% for the employee, 80% for dependents).
• Flexible Spending Accounts or Health Savings…