Lead, Risk Operations

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a Lead, Payment Risk Operations on the Developer Exchange Team, your primary role is to act as a crucial support system for our vibrant Creator community. Your core responsibility is to facilitate a seamless process for Creators to convert their earned virtual currency into real-world money. You will work in a small but supportive team. The Lead, Payment Risk Operations reports directly to the Dev Ex Payment Manager.

This is a remote-eligible role.

• Process and approve high-value payments through our external processor (Tipalti), identifying and resolving systematic issues to improve efficiency and accuracy.
• Execute in-depth investigations into anomalous money movements and potential money laundering activities (AML), investigating sophisticated abuse vectors such as regional pricing abuse, item exploits, and unauthorized resale.
• Develop and refine risk rules and policies to manage community and business risk without hindering legitimate user growth.
• Generate actionable analysis on the size and scope of emerging threats to help inform the product and engineering roadmap for new defenses.
• Conduct manual reviews and own the end-to-end validation for high-risk accounts and transactions within our ecosystem.
• Manage and verify complex tax documentation (W-8/W-9) for domestic and international payees during mass payment cycles to ensure full compliance.
• Monitor payment SLAs, analyze performance, and propose workflow improvements to enhance chargeback win rates and reduce payment friction.
• Act as a primary escalation point for sensitive Creators communications regarding payment disputes, account security, and compliance issues, providing clear and empathetic resolutions.
• Partner cross-functionally with Safety, Legal, Engineering, and Finance teams to surface insights, codify new abuse policies, and answer critical business questions.
• Mentor junior specialists by providing expert guidance on complex cases and fostering a culture of excellence within the team.

• Payments & Risk Expertise: 5-7+ years in payments, risk, compliance, owning operational workflows, leading projects, and managing large-scale payment systems, with proven experience solving complex cases.
• Strong analytical and critical thinking skills:
  Demonstrated ability to assess complex data, identify fraud patterns, and develop effective mitigation strategies.
• Technical Proficiency:
  Advanced proficiency with data analysis and visualization tools (Tableau, Excel/Google Sheets). Hands-on experience with payment processing platforms (e.g. Tipalti), CRM systems (e.g., Zendesk), and identity verification tools (e.g., Veriff) are highly preferred.
• Compliance Knowledge:
  Deep understanding of the payments ecosystem and associated regulatory frameworks, including AML regulations, KYC/CIP requirements, and sanctions screening.
• Exceptional Communication:
  Outstanding written and verbal communication skills, with the ability to articulate complex payment and risk issues clearly to Creators, internal stakeholders, and leadership.
• Leadership & Mentorship:
  Demonstrated ability to lead projects, influence cross-functional partners, and guide junior team members.

For roles that are based at our headquarters in San Mateo, CA:
The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background,…