Bilingual Case Manager

Vendome - San Mateo, CA 94401 Overview Salary Range: $25.50 - $38.50 Hourly
Position Type:
Full Time
Job Shift:
Any

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Life Moves’ Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. The HOT Northern Region SFO Outreach Case Manager plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency.

This position reports to the Associate Program Director and provides direct outreach and engagement primarily to people living outside without shelter, as encountered inside or in close proximity to the San Francisco Airport (SFO). This role provides case management services, life skills support, and resource connections. They work in partnership with clients to set goals, celebrate progress, and overcome challenges.

Using a trauma-informed and strengths-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care.

Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

• Develop, implement, and update individualized case plans addressing housing, employment, benefits, health, and well-being based on client strengths and goals.
• Support clients with housing searches, employment preparation, benefits access, life skills development, resume and cover letter building, and navigating employment and housing resources.
• Assist clients with enrollment in benefit programs such as General Assistance, Cal Fresh, and Cash Assistance Program for Immigrants.
• Coordinate with healthcare providers to support physical and behavioral health needs, including scheduling appointments, arranging transportation, and accompanying clients as needed.
• Facilitate client-centered groups, workshops, and educational sessions to build skills and confidence.
• Serve as a liaison between Life Moves and community partners, connecting clients to services and educating partners on trauma-informed care.
• Coordinate with public partners, including probation officers, Veterans Affairs, APS, CPS, and other agencies, to support client needs and program goals.
• Support clients in interactions with landlords, employers, and agencies, providing mediation and conflict resolution as needed.
• Advocate for client rights, reduce stigma around homelessness and mental health challenges, and highlight client strengths when collaborating with partners.
• Maintain accurate, up-to-date client records, case notes, reports, and program data in HMIS and the Life Moves internal system.
• Track client progress, program outcomes, housing placements, employment successes, and community partnerships.
• Provide crisis intervention and make referrals to appropriate services when necessary.
• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
• Complete all required trainings, including CPR, Mental Health/First Aid, Nonviolent Crisis Intervention, HMIS, internal database training, and additional Relias courses on trauma-informed care, mental health, substance use, crisis response, and professional boundaries.
• Attend continuing education opportunities to grow expertise and maintain best practices.
• Be available for occasional evenings and weekends and assist with additional duties as assigned to meet program and client needs.
• Engage and assist unhoused clients at encampments, streets, or other locations where they reside.
• Respond to outreach service requests from Dispatch or community partners.
• Support individuals and families seeking shelter or housing by…