Client Services Coordinator

Client Services Coordinator

We are looking for a Client Services Coordinator to support individuals and families by connecting them with housing-related services and community-based assistance in San Mateo, California. This is a Contract position suited for someone who can balance client support, administrative coordination, and timely documentation in a service-focused environment. The person in this role will help guide clients through available resources, respond to urgent needs with professionalism, and work closely with partners to promote housing stability and positive outcomes.

This is a great opportunity to give back to the community! The duration of project is about 3 months and requires onsite work in San Mateo. Hours are 8:30am - 5:00pm Monday to Friday.

Responsibilities:

• Welcome clients through intake, screening, and needs assessment activities to identify immediate concerns and potential housing alternatives.

• Provide responsive support during urgent situations, create practical service plans, and help clients take steps toward stable housing.

• Link individuals with rental support, utility assistance, public benefits, and local programs that address housing and basic needs.

• Build relationships with property contacts and community providers to expand housing options and assist with placement efforts.

• Represent client needs through referrals, coordination, and problem-solving with external agencies and service partners.

• Maintain organized case files, complete required records, and protect sensitive information in accordance with confidentiality standards.

• Enter program data accurately, monitor client progress, and contribute information used for reports and service evaluation.

• Partner with colleagues and community organizations to improve coordination of care and strengthen overall client support.

• Carry out daily work in alignment with agency expectations and applicable local, state, and federal guidelines.