Staff Engineer, Web Operations

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Job Description Engineers in Freshworks Marketing build the websites and systems behind our digital experiences. They work with designers, marketers, product managers, and infrastructure teams to develop scalable applications, backend services, and content platforms.

Role Description As a Staff Engineer, you will set technical direction across our marketing engineering teams and stay closely involved in implementation. You will identify gaps in our systems, build substantial proof of concepts, and lead architectural changes that improve how we deliver and operate our platforms. Working with engineering leadership, you will help decide which problems deserve attention and take ownership of solving them.

We are looking for deep engineering expertise and strong critical thinking. You should be curious about how things work, question assumptions, and follow problems through the code and its dependencies. You will use AI extensively to investigate and build as well as assist throughout your day. You remain responsible for understanding the results and knowing when to steer the work or change course.

How you work with people matters. We want someone colleagues can approach with a question or a different view. Explain your thinking clearly, listen carefully, and be willing to change your mind when the evidence warrants it. Share work early and follow through on commitments. Your work should remove recurring obstacles and help other engineers take on harder problems.

Responsibilities Set Full Stack Architectural Direction:
Define how our web applications, backend services, CMS platforms, and cloud infrastructure should evolve together. Document the reasoning behind decisions and give teams a practical path from the current architecture to the next.

Lead Proof of Concepts:
Autonomously investigate ambitious ideas and build working prototypes to find out whether an approach will work. Explain what you learned and recommend which ideas to pursue. Lead the work to turn promising prototypes into reliable production systems that the team can maintain.

Find and Solve Systemic Problems:
Identify gaps and recurring bottlenecks across our platforms. Trace root causes, weigh alternatives, and make changes that improve performance, reliability, or the team's ability to deliver. Balance longer-term improvements with current commitments.

Build Shared Tools:
Develop reusable modules, internal tools, and reference implementations that solve problems across teams. Help engineers adopt them and address problems they encounter.

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