Diagnostic Technician

Description

San Rafael, CA | Mercedes-Benz | Luxury European | Diagnostic technician | Master technician | XENTRY | Advanced diagnostics | Electrical | Flat rate | Marin County | Bay Area | North Bay | Mercedes-Benz diagnostic experience required | Veterans encouraged to apply | $120,000 - $168,000+/yr

• You're the technician other technicians bring the hard ones to -- intermittent faults, no-start no-codes, complex electrical, and multi-system failures that have already stumped someone else are the work you do best, and your diagnostic process is methodical enough that you solve them without guessing
• You have deep Mercedes-Benz platform experience -- XENTRY, DAS, and the MB electrical architecture are tools you work with fluently, not systems you're still learning
• You're ready to own the most technically demanding diagnostic work in a well-run Marin County Mercedes-Benz shop at a flat-rate structure that reflects what advanced diagnostic expertise is actually worth

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea:
do right by people, every time.

Mercedes-Benz of Marin serves a loyal, high-expectation ownership community in one of the Bay Area's most affluent markets. The Central Diagnostic Technician is a dedicated role built around one function: solving the diagnostic problems the rest of the shop can't. This is not a general repair position. It is a specialist role for a technician whose diagnostic depth, platform knowledge, and systematic approach make them the most technically valuable person in the building -- and who is compensated accordingly.

• Serve as the shop's primary diagnostic resource for complex, escalated, and unresolved vehicle faults -- receiving difficult cases from other technicians and service advisors when standard diagnostic approaches haven't produced a confirmed root cause
• Perform advanced fault diagnosis across Mercedes-Benz's full model range -- complex electrical faults, intermittent failures, multi-system interaction issues, CAN bus and network faults, ADAS calibration, and high-voltage EQ system diagnostics
• Use XENTRY, DAS, and Mercedes-Benz factory diagnostic procedures at an expert level -- going beyond guided fault trees to apply platform knowledge and first-principles diagnostic reasoning
• Develop and document clear diagnostic findings and repair paths -- communicating confirmed root causes and recommended repairs to service advisors with the precision that supports accurate guest authorization
• Perform test drives to reproduce reported symptoms, validate diagnostic conclusions, and confirm repair quality before vehicle return
• Serve as a technical resource for other shop technicians -- providing diagnostic direction on difficult cases without necessarily performing every repair yourself
• Stay current on Mercedes-Benz technical service bulletins, platform updates, and EQ high-voltage system developments

• Deep Mercedes-Benz diagnostic experience -- required. This role exists because general diagnostic capability isn't sufficient for the cases it handles. Platform-specific knowledge of MB electrical architecture, XENTRY, DAS, and factory diagnostic procedures is the baseline
• Mercedes-Benz Master Technician certification strongly preferred -- candidates with equivalent demonstrated diagnostic depth and platform expertise will be considered
• Proven track record on complex diagnostic work -- intermittent faults, no-code failures, multi-system electrical, and cases that required methodical root-cause analysis rather than symptom-based repair
• EQ high-voltage system diagnostic experience a meaningful advantage as MB's electrified lineup expands
• Clear, precise communicator -- your diagnostic findings have to be accurate and documented well enough that a service advisor can explain the repair path to a guest with confidence
• Self-directed and efficient on flat rate -- advanced diagnostic work rewards depth and accuracy over speed, and this pay structure reflects that
• Valid driver's license with a clean driving record

• $120,000 - $168,000+/yr
• Paid Mercedes-Benz advanced diagnostic and technical training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid…