Customer Service Rep

The CSR assists customers by providing information and trip planning assistance. Takes customer calls and schedules customer rides using a computerized scheduling system.

• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
• Provide counseling, information, resources, and a high level of customer service.
• Answer customer calls and inputs all customer rides using a computerized scheduling system.
• Coordinate and assess eligibility for all programs.
• Data entry onto spreadsheets and in databases.
• Provides customer service with late vehicle service, verifying “no shows” and assisting riders with resolving service related complaints.
• Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
• Provide information and referral services, trip planning, and technical assistance so that passengers can select the most appropriate option to make their trips.

• High school diploma or equivalent, such as GED, required.
• Understand the full suite of Marin Access programs.
• Understand requirements of the ADA.
• Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone.
• Basic mathematical skills.

Travel requirement (as a percent):

Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services.

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility or .

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

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