Self Storage Customer Service and Office Admin

Job Title: Self Storage Customer Service and Office Admin

Schedule: Saturday & Sunday plus a weekday or two. Shifts range from 8:30am-6:15pm, with potential for OT.

Pay Range:Starting at $23 per hour

Description:

Local Self Storage facility seeking responsible, highly detail-oriented and dependable Customer Service / Office Admin. Responsibilities include opening the business, renting space, issuing/monitoring security codes, and customer service. This position is best suited for someone who thrives in a structured environment, learns quickly, and takes pride in following established procedures with a high level of accuracy.

Responsibilities:

• Open and close the facility according to established procedures, including securing the property
• Deliver in-person and phone-based customer service, including renting units and responding to inquiries
• Assign and communicate gate access codes to renters, ensuring accuracy and compliance with procedures
• Enter data and maintain accurate, up-to-date customer records
• Process payments and assist with basic bookkeeping tasks
• Maintain a clean, organized office environment
• Prepare storage units for move-ins and move-outs (light cleaning and upkeep)
• Assist with retail sales of storage-related products
• Receive and organize storage-related inventory as needed

Qualifications:

• Prior customer service or administrative experience preferred
• Comfortable using computers and learning new systems
• Strong organizational skills and attention to detail
• Dependable, punctual, and accountable
• Open to feedback and coaching
• Ability to work independently and take ownership of responsibilities
• Ability to learn procedures quickly and apply them consistently
• Comfort working in a structured, process-driven environment
• Reliability and consistency in daily operations
• Professional, friendly, and patient customer interactions
• Ability to manage multiple tasks while maintaining accuracy
• Presents a professional, polished appearance appropriate for a customer-facing environment
• Maintains focus and attentiveness during work hours, minimizing personal phone use
• Willingness to support all aspects of facility operations, including light cleaning and occasional trash removal
• Takes pride in maintaining a clean, orderly, and welcoming environment for customers