Community Associate, Entertainment & Gaming

Community Associate – Regus

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6 days ago Be among the first 25 applicants.

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network.

You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

4040 Civic Center Drive
Suite 200
94903 San Rafael

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready.

Customers arrive throughout the morning. One asks for a changed WiFi code; another wants to know if his important package has arrived; a woman needs directions to her meeting room and help setting up a projector.

It's time for a quick coffee break, relax and enjoy a few minutes to yourself.

After the mail arrives, you sort it while dealing with other customer requests.

During the afternoon you help customers with printing and invoices, open tickets in the service portal.

You also assist in planning the next week’s networking event: write e‑invites, print posters, share details with prospects.

At the end of the day, you coordinate the final wrap‑up of a large group and suggest a nearby restaurant.

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service.

• A good communicator, with strong professional relationships and empathy (Ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual).
• Competitive 401K Program, with a Company match.
• Affordable and comprehensive health care for all full‑time team members.
• A quarterly bonus plan program, plus an hourly rate of $21.80.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

Entry level

Full-time

Other

Facilities Services