Patient Services Representative; Onsite

Join to apply for the Patient Services Representative (Onsite) role at California Pacific Orthopaedics

This range is provided by California Pacific Orthopaedics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $29.00/hr

Welcome to California Pacific Orthopaedics - the Bay Area's premier orthopedic and sports-related injury treatment provider! Our commitment to innovation is second to none, and we pride ourselves on offering the most advanced treatments, the latest technology, and the least invasive techniques in the field. With two convenient locations in San Rafael and San Francisco, we are highly computerized and strictly adhere to HIPAA privacy guidelines.

Our focus is solely on serving our patients with the highest levels of expertise and customer service.

We are a dynamic team that works hard to support each other. Our talented professionals are driven to offer the best patient care and are led by thoughtful leadership. Our leadership team understands the importance of work-life balance and ensures that employees have the flexibility to care for themselves and their families.

We are currently seeking a highly organized and customer service-oriented onsite Patient Services Representative to join our team at the San Rafael office. As part of the care team, you will perform a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

If you are looking for an exciting opportunity to make a difference in the lives of patients, then we invite you to join our team at California Pacific Orthopaedics!

• Greets and registers new patients and updates existing patient accounts in a courteous and professional manner in accordance with performance standards. Identifies accepted insurance plans and those requiring referrals.
• Handles any system red flags as they are encountered.
• Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signature; and, when appropriate, scans copy of patient’s photo , insurance card and/or waiver.
• Schedules new or follow-up appointments in a courteous and professional manner in accordance with performance standards.
• Responds to requests from patients, family members, physicians and staff in a courteous and professional manner in accordance with performance standards.

• Accesses EHR to communicate to clinical staff members and/or physicians.
• Manages EHR in-basket(s), work queues and schedule templates as assigned in accordance with performance standards.

• All other duties as assigned including department-specific functions and responsibilities.
• Performs other duties as assigned and participates in organization projects as assigned.
• Adheres to safety, HIPAA and compliance policies.

• High school diploma or GED required.
• Minimum 1 year of customer service experience in a medical office, insurance, call center or client services environment.
• Must be flexible and have the ability to multi task.
• Proficient in computers using MS Office applications and with and EHR (preferably Epic).
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Possession of strong problem solving skills and sound judgment.
• Possession of strong organizational skills.
• Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.

Monday - Friday (On-site)

8 AM - 5 PM

Work is performed in a clinic and office setting. Ability to accurately type, write, and use general office equipment is necessary. Extensive telephone communication is required.

• 11 Paid Holidays
• 1 Floating Holiday
• 3 Weeks Paid Time Off
• Annual Bonus
• 401(k) Retirement Plan
• Profit Sharing Plan
• Medical, Dental, Vision Insurance
• Company Paid Disability insurance
• Flexible Spending Accounts
• Company Paid Life insurance
• Parental leave
• Employee Assistance Program
• Employee Discount Program

California Pacific Orthopaedics is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or a qualified individual with a disability.