Solutions Delivery Partner

Solutions Delivery Partner

USDM Life Sciences

USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what set us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.
As part of the USDM team, you have the opportunity to work with cutting‑edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, Docu Sign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real‑time insights to improve business outcomes for USDM’s clients. Are you ready to make an impact and drive real digital transformation in life sciences?
Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.

We are looking for an enthusiastic and flexible Solutions Delivery Partner to help support IT Corporate team. You will collaborate with Corporate IT Tech Partners and Solutions Delivery teams, acting as a key link to ensure IT projects are delivered effectively and that technology solutions match business goals and priorities. Constant exposure to new and emerging technologies makes this a great position for someone who thrives on new challenges, has proven skills in system design and is committed to delivering the best solutions possible for the business challenges presented.

• Gather, analyze, and document business requirements for technology initiatives and translate them into actionable IT projects or enhancements including supporting the development of SDLC documentation (e.g. Project Implementation Plans, Configuration Specifications, RAID Logs, etc.)
• Collaborate with tech partner to prioritize technology requests and manage expectations regarding timelines, resources, and deliverables.
• Organize technical requirements gathering and solution design sessions with customers, partners, and other technical resources of all levels
• Coordinate with IT teams to ensure successful implementation, testing, and deployment of solutions that meet business objectives.
• Identify opportunities for process improvements and recommend technology-driven solutions to enhance operational efficiency.
• Monitor project scope, progress, provide status updates, and proactively address risks or issues as they arise.
• Support business through change management, communication management, and user adoption activities for new or updated systems.

• Performs other related duties and assignments as required

• 5 years of experience in designing and delivering technology solutions for Corporate/ G&A business owners as a business analyst, solutions delivery, or similar role.
• Expertise in Corporate business processes and operational models, including Compliance, Physical Security, Cyber Security, Global Sourcing & Procurement, and Finance.
• Knowledge of IT systems, platforms (Microsoft 365, Service Now, Veeva, Power Bi, Databricks, SAP) and common industry integrations (SSO, API, ETL)
• Strong project management and vendor coordination experience.
• Strong understanding of IT systems, processes, and project management methodologies.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to quickly learn new systems and adapt to changing priorities in a fast‑paced environment.
• Problem‑solving mindset and attention to detail.
• Ability to troubleshoot technical issues and guide end‑users.
• Ability to create process documentation and support end user training.
• Exposure to FDA regulated environments or service management (ITIL) is preferred

• Bachelor’s degree in Information Technology, Business Administration, or related field
• Certifications in TOGAF, PMP, ITIL, SAFe, or cloud platforms (AWS, Azure) (Preferred)

• Prolonged periods of sitting or standing…