CW Service Technical Analyst

Who We Are

Bio Marin is a global biotechnology company that relentlessly pursues bold science to translate genetic discoveries into new medicines that advance the future of human health.

Since our founding in 1997, we have applied our scientific expertise in understanding the underlying causes of genetic conditions to create transformative medicines, using a number of treatment modalities.

Using our unparalleled expertise in genetics and molecular biology, we develop medicines for patients with significant unmet medical need. We enlist the best of the best – people with the right technical expertise and a relentless drive to solve real problems – and create an environment that empowers our teams to pursue bold, innovative science. With this distinctive approach to drug discovery, we’ve produced a diverse pipeline of commercial, clinical and preclinical candidates that have well-understood biology and provide an opportunity to be first-to-market or offer a substantial benefit over existing therapeutic options.

About Corporate Groups
It takes a village, and at Bio Marin our corporate groups are the people behind our success. Groups such as IT, Finance, Legal, Global Compliance & Ethics, and our People Team provide foundational support of all areas of operation at Bio Marin.

This is a Contract role

We are seeking a skilled Service Now Technical Analyst to join our team on a contract basis, supporting strategic platform initiatives. The ideal candidate will possess deep expertise in Service Now and demonstrate strong business analysis capabilities, including the ability to engage with cross-functional teams, gather and document business requirements, and translate them into actionable technical solutions.

• Collaborate with business stakeholders to understand and document functional requirements.
• Analyze and translate business needs into Service Now workflows, configurations, and enhancements.
• Support the design and implementation of Service Now modules including ITSM, ITOM, and business service requests.
• Create and maintain documentation including process flows, user stories, and technical specifications.
• Assist in testing, validation, and deployment of Service Now solutions.
• Provide ongoing support and troubleshooting for Service Now-related issues.
• Work closely with the Service Now platform team and other IT teams to align technical solutions with business goals.

• Proven experience as a Service Now Technical Analyst or Administrator.
• Strong understanding of Service Now architecture, modules, and capabilities.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Service Now certifications (e.g., CSA, CIS-ITSM).
• Experience in enterprise environments or strategic platform initiatives.
• Familiarity with Agile methodologies and tools.

Note: This description is not intended to be all-inclusive, or a limitation of the duties of the position. It is intended to describe the general nature of the job that may include other duties as assumed or assigned.

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.