Technology System Specialist

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

The Technology Systems Specialist I (TSS I) is part of the Health and Human Services Departments’ (HHS) Technical Services Team. The TSS I reports to the HHS Technology Systems Coordinator and is led and supported by Technology Systems Specialist IIIs who are on the team. The TSS I provides technical support to end-users on general application software as well as specific departmental systems and equipment.

The TSS I also provides professional level support including the development, installation of hardware (includes computer and mobile devices) support and maintenance of hardware and software systems and agency/departmental networks. The TSS I performs hardware refreshes swapping hardware equipment including desktops, laptops, docks, monitors, printers, etc.  TSS I is responsible for managing the expectation of clients, following-up with clients after a problem is resolved, and tracking and documenting problem resolutions for future use.

The TSS I assists in the configuration, installation, and maintenance of data/information systems, and in the development of technical initiatives of moderate scale for departmental applications. The TSS I oversees the technical and physical aspect of employee and/or department relocation. In addition, the TSS I works with TSS II’s and TSS III’s (lead), HHS staff and vendors on state applications, including but not limited to CWS/CMS, MEDS, C-IV, OPG, CICS, Cal Saws.

The Department of Health and Human Services has one (1) full-time, regular hire position (1.0 FTE – 75.0 hours biweekly) available.

This position is a fully onsite position – remote work is not an option. This position will also require traveling between our multiple HHS locations.

Our highly qualified candidate has demonstrated ability to provide desktop and application support to end users of all knowledge levels, while delivering exceptional customer service. They have experience working in a public sector health care environment and/or general healthcare operations. The candidate also has the ability to manage and triage support calls with minimal supervision. They are knowledgeable of and/or has experience with the State of CA’s health care applications and the following applications:
Microsoft Office 365, Office 2016, Outlook, Outlook Calendar in an Enterprise environment, Active Directory, Anti-Virus, Network Shares (Scanning, Printing and File), Exchange, Email Encryption, Drive Encryption, Outlook for Mobile Devices (including smartphones and tablets) and mobile security products (such as ITune, Cisco Any Connect, Cisco Amp).

Knowledge in configuring and deploying mobile devices (cell phones and tablets), is ideal.

Our highly qualified candidate is also organized, self-motivated and able to work both independently and as part of a team. They must be flexible in traveling between our multiple HHS locations. The candidate possesses strong written and oral communication skills, interpersonal skills and has experience working with diverse…