Technology Systems Specialist III

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The Technology Systems Specialist III directly supports the technical aspects of all divisions and programs of the Marin County Fire Department, including Administration, Operations, the Office of Emergency Management (OEM), and the Emergency Command Center (ECC). The role and responsibilities are focused on optimizing efficient usage of departmental and interagency technologies that are critical for fire operations. The position reports to the Technology Systems Manager in the Fire Administration Division and handles multi-platform systems that are unique to the department.

These systems require specialized expertise beyond the support provided by the County’s Information Systems & Technology (IST) Department. To learn more about this position, please see the Technology Systems Specialist III class specification.

There is currently one (1) full-time (37.5 hours per week) regular hire vacancy. This is an on-site position, Monday through Friday schedule, reporting to the Marin County Fire Department Administration location - 1600 Los Gamos, San Rafael.

This position requires a high level of skill and specialized knowledge in Public Safety technologies and systems and our ideal candidate will have proven experience working with Public Safety systems in Fire Service, EMS, and/or Emergency Management environments, ensuring the incumbent can work independently under general direction to support mission-critical environments, such as emergency dispatch and mobile command centers.

The ideal candidate has broad-based experience managing and supporting on-premises and Cloud-based enterprise software and hardware systems. They will have experience with mobile communications hardware, cellular networks and mobile device management, and familiarity with dispatch center and 9-1-1 phone systems, as well as with emergency radio systems.

This position requires the incumbent work with medium to large teams in Public Safety environments; therefore, the ideal candidate must have the ability to work cohesively across these teams. Strong collaboration and communication skills, and the ability to integrate diverse systems and maintain consistent operational protocols, are a must.

• Techniques, equipment and diagnostic software used in the assembly, troubleshooting and repair of personal computers.
• Standard desktop software.
• Network and desktop operating systems.
• Desktop software integration.
• Network protocols.
• Internet protocols and services such as (Use the "Apply for this Job" box below). FTP, NNTP, DNS, SMTP or others.
• Principles of testing and quality assurance.
• Techniques for the development of effective help documentation.
• Training and presentation techniques.
• Network/server configuration, installation and maintenance.
• Programming languages for the personal computer such as Access, Visual Basic or others.
• Techniques for explaining technical concepts to non-technical users.

• Apply desktop technologies to meet business requirements.
• Integrate desktop software with custom applications.
• Document,…