Eligibility Supervisor, Bilingual; Spanish

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well‑being, safety and self‑sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

There is currently one (1) full‑time Eligibility Supervisor, Bilingual position open in Public Assistance, on one of the intake teams.

The Eligibility Supervisor position reports to the Social Services Program Manager and is part of the Public Assistance leadership team. This Supervisor plans, organizes, oversees, and directly supervises a unit of Eligibility Workers. This position requires comprehensive current knowledge of multiple eligibility programs (including Cal Fresh and Medi‑Cal) and proficiency navigating in various system, including CalSAWS, CalHEERS, and MEDS. The Eligibility Supervisor is a key member of multiple committees and work groups that serve to enhance and streamline the ongoing work in Public Assistance.

The duties of the Eligibility Supervisor include:

• Working with staff to resolve case issues.
• Developing and delivering trainings and program information.
• Documenting work and working collaboratively with fellow supervisors to improve service delivery and work quality.
• Regularly reviewing and evaluating the work for of their staff and providing ongoing guidance and development to ensure high levels of performance and client service.

Bilingual skills in Spanish and English are required.

Bilingual Testing/Certification:
The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.

The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.

The ideal candidate will have expert knowledge of Public Assistance (PA) Programs:
CalWORKS, Cal Fresh, and Medi‑Cal, strong technical skills in systems such as CalSAWS, MEDS, CalHEERS, Benefits Cal, EBT Edge, and the ability to develop effective working relationships and collaborations with other units and departments in and out of PA. They will be flexible and able to switch focus when needed to best support the changing staff and program needs and priorities and act as a positive role model by demonstrating the HHS values of support, unity, trust, and excellence in everyday actions.

In addition, the ideal candidate will have experience or be skilled in:

• Assessing, organizing, and planning work for multiple staff with varied duties; change management.
• Cementing teams including consensus-building and strong collaboration with partners at various levels.
• Mentoring staff and evaluating work performance.
• Creating and delivering…