General Manager, Operations

Position: General Manager, Operations | $170,000
# General Manager, Operations | $170,000
** Perfect Timing Personnel Services, Inc.
** Start Date
09/28/ Full-Time Contact Member More Details General Manager, Operations

Reports To:

Chief Executive Officer (CEO)
FLSA Status:
Exempt Works Closely With:
Controller (Finance) and HR Manager The General Manager, Operations leads all day-to-day manufacturing operations and provides strategic and day to day leadership for all manufacturing operations, including anodizing, metal plating, precision cleaning, quality assurance, maintenance, inventory, scheduling, shipping, environmental compliance, and safety. Reporting directly to the CEO, this role owns operational execution, production scheduling, and on-time delivery, serves as the senior point of contact for customer escalations, and leads the implementation of a database platform across production.

The General Manager works closely with the Controller on financial performance and cost control, and with the HR Manager on staffing, employee relations, and workforce development. This role is responsible for delivering high-quality parts on time to semiconductor and industrial customers while maintaining productivity, regulatory compliance, profitability, and employee engagement.

Responsibilities Operations Leadership
* Direct all production, finishing, inspection, maintenance, inventory control, and shipping operations to ensure safe, efficient, on-time, and profitable performance.
* Translate CEO direction and company objectives into operating plans, performance metrics, and priorities for the production, quality, planning, and maintenance teams.
* Partner with the Controller to analyze operational and financial performance, including labor, chemical, material, equipment, and overhead costs, and to develop operating budgets, cost reductions, and profitability improvements.
* Collaborate with sales, engineering, quality, purchasing, and customer service to ensure customer specifications, quality standards, and delivery commitments are met.
* Ensure compliance with customer, industry, environmental, and regulatory requirements, including OSHA, EPA, hazardous materials, and wastewater regulations, and support internal, customer, and third-party audits.
* Evaluate staffing, equipment, and facility capacity to support production goals and business growth, and recommend capital investments, equipment upgrades, and facility improvements to the CEO.
* Lead continuous improvement initiatives, including Lean practices, productivity improvements, waste reduction, and process optimization.
* Provide regular operational reporting to the CEO on delivery, quality, throughput, cost, safety, and key risks.

Production Scheduling and On-Time Delivery
* Own production scheduling and capacity planning across all process lines to ensure parts ship on or before customer due dates.
* Lead daily production and scheduling meetings to set priorities, balance workloads across tanks, lines, and shifts, and resolve bottlenecks.
* Ensure expedite, rush, and priority orders are scheduled and tracked through completion, and that customer commit dates are realistic and met.
* Coordinate with customer service, quality, purchasing, and shipping so incoming parts, materials, chemistry, masking, and documentation are ready when needed.
* Track and report on-time delivery, past-due orders, work-in-process, and lead-time performance, and drive corrective action when delivery targets are missed.
* Communicate proactively with customers on schedule risks and recovery plans before commit dates are missed.

Customer Escalations and Quality
* Serve as the senior operations point of contact for customer escalations, including late deliveries, quality rejections, nonconformances, and returned parts.
* Lead customer-facing communication on escalated issues, including calls, meetings, and on-site visits, and set clear recovery plans and timelines.
* Drive root cause analysis and corrective and preventive actions (RCCA/CAPA), and ensure customer responses are complete, accurate, and on time.
* Ensure timely delivery of required quality documentation, including FAIRs, TIRs, certificates of conformance, and inspection reports.
* Monitor customer scorecards, quality alerts, and supplier requirements for key semiconductor customers, and act on negative trends before they escalate.

Production Systems and Database Implementation
* Lead the implementation and adoption of a database system across production, including work order tracking, case management,…