Retail Store Manager

Scandinavian Designs I Dania Furniture is looking for a Store Manager!
Location: 600 Francisco Blvd. W. San Rafael
Position: Exempt/Salary
Job Type: Full-time / Permanent
Training Wage: $2,884.62 to $3,076.92 paid bi-weekly for three months
Post Training Rate: Annual base pay of $20,000,
PLUS a percentage of personal sales,
PLUS a percentage of store sales on uncapped commission!

• Inspire and create satisfied customers through honest, knowledgeable, and ethical selling practices.
• Maximize sales growth, profitability, manage a team of sales associates, sales managers, and warehouse associates in a commission-based sales environment.
• Communicate a compelling vision and operating plan with enthusiasm and clarity to your team, customers and community.
• Provide, train and coach team members on excellent and wholehearted customer service with a positive, knowledgeable, and consultative approach.
• Lead by example to create a positive team atmosphere dedicated to the company’s mission of being recognized for the highest level of customer and team member satisfaction.
• Become an expert in our products and services through active self-led learning and company-led product and service training.
• Set energizing sales goals, always striving to improve and create a culture that inspires associates in an encouraging and supportive way. Always actively seek feedback and practice new habits of success.
• Store Manager responsibilities include and not limited to:
  • Process sales including cash and credit, service and refund transactions accurately
  • Perform transactions in our sales and inventory system (POS), complete customer orders, taking payments, and schedule delivery dates for customers
  • Greet our clients and answer our phones in a prompt, warm, professional and polite manner
  • Process all after-sale service issues with empathy and by following company policy
  • Assist in daily opening and/or closing procedures for store in accordance with policy.
  • Perform a daily review of your open invoices to ensure accuracy and timely follow up with customers. 100% accuracy on order input and customer comments is our goal to ensure we are managing expectations
• Demonstrate effective de-escalation tactics when working with angry or dissatisfied customers. Work quickly and accurately to find resolutions when problems arise
• Maintain excellent appearance of the showroom and all store facilities
• Support the warehouse, store support and delivery drivers as needed
• Tag furniture, write service orders, answer phones and inquiries, check inventory, assist with assemblies and other duties as assigned
• Keep all employees informed on changes from the HQ, General Manager of Sales, Regional General Managers and read and respond to company communications
• Follow through on emails designated to you within the same day
• Take responsibility for disciplinary actions on-site and be a proactive in the staffing needs of the store

• 1 - 2+ years or more in sales in a management role, retail and customer service experience encouraged.
• Excellent communication skills and professional sales presentation and strong understanding of management practices.
• Able to read product and transaction information.
• The Store Manager is available to work a combination of days, evenings and weekends.
• Schedule includes weekends, some evenings, holiday work, inventory and other busy times.
• Able to successfully complete the pre-employment background check and drug check.
• Standing and walking most of the day.
• Some lifting and assisted lifting for floor displays and merchandise settings (30 lbs.).
• Some bending, kneeling and stooping.
• Light cleaning, vacuuming and dusting.
• Working with hand tools for assemblies.
• Occasional travel to customer sites and meetings.

• High School…