Case Manager - Vivalon​/Casa Canal, San Rafael CA;

Case Manager - Vivalon/Casa Canal, San Rafael CA (36 Hours)

Under the supervision of the Associate Director, Supportive Housing the Case Manager is responsible for oversight of the delivery of resident services programming at properties that serve high‑needs populations, individuals, families, seniors, and those with special needs within Eden Housing’s portfolio. The Case Manager coordinates services for high‑needs populations and low‑income households living at each site, and develops collaborative relationships with county‑provided service providers and outside services to bring robust and relevant programming to Eden Housing properties.

• Independently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards, objectives, and applicable regulatory expectations.
• Regularly conduct door‑to‑door, phone, email outreach and other marketing strategies to make residents aware of services offered.
• Assist in and/or provide crisis intervention and follow‑up (including but not limited to child abuse or adult abuse reporting), appropriately implementing mandated reporting policies and procedures.
• Support case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills.
• Provide group and one‑on‑one services to residents and support community‑building activities at assigned properties.
• Collaboratively work with residents to support independent living and personal and professional goals.
• Educate residents about programmatic options and advocate for residents’ needs.
• Ensure that all established HIPAA policies and procedures are maintained and strictly adhered to.

• Familiar with Services’ partnership goals and selection criteria; engages with property‑level partners to support these goals/criteria and communicates with supervisor where improvements may be needed.
• Collaborates well with local community agencies in proximity to assigned property.
• Works collaboratively with Eden Property Management, Eden Resident Services staff, community partners and community‑based services providers to address and resolve property concerns or neighbor disputes.

• Supports property‑level needs assessments and associated follow‑up (e.g., community meetings).
• Participates in development of property service plan that is responsive to resident needs.
• Communicates and executes actions based on stated and assessed needs.
• Offers exemplary customer service and responsiveness to residents.

• Maintains accurate property‑level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis).
• Ensures timely property‑level reporting, consistent with Services’ policies, procedures, and trainings.

• Participates in staff and team meetings, trainings, group outings and other site‑sponsored events.
• Apprises direct supervisor of activities and incidents in a timely manner.
• Cultivates collaborative relationships with Property Management peers and colleagues at the property level.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skills, and/or ability required.

• M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full‑time experience serving the needs of senior populations and special needs (mental illness, substance use, co‑occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full‑time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experience.
• Experience working with and serving homeless populations and/or providing social services to diverse populations.
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments.
• Experience supporting program and service implementation…