Case Manager CM II

Overview

In collaboration with the County of Marin, Housing Based Case Management Program goal is to improve the wellbeing of Marin's population who are experiencing chronic homelessness or precariously housed. Two of the program's goals are to provide navigation support into and ongoing support in permanent supportive housing.

The housing-based case manager must act as a positive change agent to assist enrollers in achieving and maintaining housing, while also promoting awareness and teaching strategies that reduce the likelihood of a return to homelessness in the future. Housing-based case managers must conduct their work with clients from a housing first, trauma-informed, culturally competent perspective, and must be acquainted with best practices in achieving and maintaining housing stability.

Case management staff will work in partnership with clients to identify immediate, short-term, long-term, and ongoing needs and barriers to housing, and tie strategies and goals that will best address those needs and barriers matrixes, and how to maintain independence and prevent homelessness.

Work with the client and a Care Provider Team to develop an individualized, client-directed, comprehensive person-centered care plan that includes the client's prioritized goals and the individualized needs identified during the assessment process.

Conduct regular one-on-one sessions (including home and field visits) with clients to discuss progress, challenges, successes and other developments related to each client's care plan.

Document all visits and interactions in WIZARD and Caseworthy within 24-48 hours of outreach and maintain HMIS/Clarity enrollment and management, Marin’s Coordinated Entry and MAV-SA assessments as required.

Provide housing stabilization support between the landlord and all other housing-related community resources. This position works extensively with the community agencies which are collaborative partners with the program.

For unhoused clients, assist them to find safe, stable, and affordable housing based on individual needs and client choice. Case managers are expected to engage in creative problem solving to connect clients to permanent housing options, including market rate apartments, senior housing, board and care, recovery housing, and shared housing. Housing efforts may include partnership with centralized housing location services.

Provide in-person support to clients at housing interviews with landlords and at housing determination and voucher issuance sessions.

Assist with obtaining assistance with move-in costs, including but not limited to security deposits, first and last month’s rent, storage fees and utility deposits. Educate and support independent learning skills about tenant responsibilities and neighborliness.

Assist with all document acquisition/retrieval – , birth certificate, income verification, housing status documentation, disability certification, etc.

Attend all in person virtual meetings and case conferences to support client and problem-solving efforts.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience
:

• Bachelor’s degree in social work, or related field with a minimum of two [2] years directly related experience in case management is highly recommended.
• Possess knowledge of homelessness/unstable housing, substance use and mental health disorders and services.
• Substantial or demonstrated knowledge/experience working with individuals in crisis or unstable housing situations.
• Excellent written and verbal communication skills.
• Electronic data collection, input, and information maintenance.
• Computer Skills and Microsoft knowledge

Knowledge, Skills & Abilities
:

• Must have experience in assessments and strong crisis intervention skills, particularly with people who have substance use and mental health issues.
• Certified or familiarity with HCV/Housing Quality Standards + but, not required.
• Inter…