Case Manager II

SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2024 our compassionate teams helped 5,824 people including 1,938 children secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: San Rafael, CA

Employment Details: Full Time, Non‑Exempt, Monday - Friday during business hours

Compensation: $30.75-32/hour

About the role: We are searching for a Case Manager II for our Casa Canal Permanent Supportive Housing Program!

What you’ll do:

• Screen prospective program participants for eligibility. Provide complete information regarding program services, expectations, rights and responsibilitiesli>
• Obtain and review necessary case acceptance authorizations/consents including income verification and other documentation to determine eligibility for program and services; review with supervisor.
• Complete assessments including HMIS Intake, VI‑SPDAT, and Housing Retention Assessment and use information to evaluate participant strengths, needs, and risk indicators.

• Conduct interviews, access resources to gather information for factual base on which to formulate a plan.
• Critically analyze information gathered during assessment phase and apply in the formulation of a plan.
• Demonstrate knowledge and understanding of participant health and social presenting risks and apply appropriate risk stratification.
• Convey knowledge of health and/or social service delivery model to participants.
• Establish participant goals based on appropriate resource utilization, participant consensus, and level of care and services required.
• Document accurately in established record system.
• Communicate participant care plan with support staff.
• Provide timely completion of all case planning and implementation activities.
• Apply effective follow‑up dates to care plan interventions.
• Perform routine comprehensive, independent reassessment of participant status and progress toward achievement of plan goals. Make adjustments in writing as appropriate.
• Utilize existing community resources in providing care/services to meet goals.
• Follow agency procedures to link with other SHELTER, Inc. services and staff supports.
• Pro‑actively promote appropriate adjustments in the care plan to enhance outcomes when situation is static or regressive.
• Maintain accurate, up‑to‑date documentation in the established case management record system.
• Communicate changes in eligibility for services and financial assistance during program participation verbally and in writing.
• Act in accordance with laws and procedures governing confidentiality, release of information, consent, domestic violence reporting, mandated reporting, etc.
• Plan for, review with participant, and conduct appropriate closure of cases against specified criteria when resulting from program completion or voluntary exit.
• In case of involuntary discharge/termination, or other adverse action, work with program manager to ensure all procedures are followed.
• Provide post‑placement and/or post‑exit support as indicated by program or participant needs.
• Maintain post‑placement contact with participants to document housing status at 1, 2, 3, 6, 9, and 12 months after participation.
• Participate in internal and external case conference/case coordination meetings.
• Keep current on best practices in the social services and housing placement fields.
• Connect and maintain liaison to internal and external service resources.
• Carry a caseload of 20‑50 (as determined by service type) households in need of housing assistance, maintaining regular contact with program participants, other service partners, etc.
• Share information with program…